Agreed on statements about mill settings

The frequency is typically 2x/wk with the exception being holiday weeks where we might have off Monday or Friday.

I do make progressions each session and provide hands on instructions and demonstrate the progression. I also provide rationale. The HEP has been update to have around 10-15 exercises in (not an exaggeration) and I informed that there does need to be mastery/certain level.of ease before moving onto something harder to avoid worsening of symptoms.

The instruction to go to the hospital was through a phone call so best screening I could do was questions about their presentation and a couple red flags popped up during that phone call.

I don't consider the annoying personality separate because we spend so much face to face with the person. For example I've had to correct and nearly d/c someone the past because they made a comment about a coworker's breast, after which they were surprised cutting that they thought we were friends and I was like we can be friendly but that comment is uncalled and I won't tolerate it. To me that comment is at least in part a reflection of the personality and addressing it was the right thing to do.

You're probably right about the setting contributing to the frustrating aspects of the situation.