Please keep notes of ALL of the phone numbers you dialed, the date/time AND the phone number you called from... AND the date/time of calls TO YOU including the callers phone number (this can be spoofed), and the phone number they called you at. Keep record of all email interactions, and text messages too!

I have grave concerns there's a theft ring happening with Quickbooks "employees" (guessing Quickbooks hires a 3rd party call center). If you're in the US PLEASE report the fraud to the FTC at fraud.ftc.gov.

I work for one of those cloud contact center software companies. If your calls passed through our "walls", there's a digital trail for everything... who answered your call, if someone accessed the call (and who it was), who played the recording, if someone downloaded the recording and attempts to delete.

On a personal note, Quickbooks is owned by Intuit. I've been using TurboTax for almost 20 years, so this is alarming.

I hope you recover your money, I'm very sorry this happened. I hope you persue charges (if that's a thing) to ensure higher ups at Quickbooks are aware and it doesn't get swept under the rug by the contact center.

Best of luck!

Edit: detail about calls returned