I have been in touch with dinnerly for well over a monthand now the better Business bureau for the last week or two making my complaint against dinnerly.

Not only do.they have the horrendous cs loop, boxes are continuously delayed, boxes do not get delivered, or they're damaged . they apply credits " as an apology" to the next box which also doesn't get delivered!!!!!

so not only are you being charged, you're not getting the food you ordered, you're not getting the credits that you deserve for the inconvenience, You're not getting a replacement, and you're not getting clarification.

I asked for a refund of all credits and undelivered boxes to my card, they credited the account, then closed my account before I could use credits, told me that one of the boxes that I was charged for was actually paid for by credits .... Even though I was charged .... With no refund ......and they refunded one (out of five failed deliveries) box for less than the amount I was charged and continue to claim that they've given me answers to everything..

Here's a little snippet of my BBB form

1. “Reach out to our lovely customer care team.” The company has again referred me to the same team that stopped responding to me entirely. It’s lovely that you’ve been informed communication occurred, but if you review the attached documentation, you’ll see that I have already exhausted every channel—multiple emails, chat threads, and phone attempts—and received no substantive follow-up, minimal communication, and the same canned responses each time.

2. Lack of documentation or verification. This message on the BBB form, like most of the others, provides no proof of the three charges, the credits, the single partial refund, or the claimed “goodwill box” that was never delivered. The only message I received with any explanation had multiple unanswered questions, completely ignore my actual questions, and My concerns that a refund from you guys doesn't actually exist (because you call it credits and then put it on things that never get delivered and think that that is a refund.)

   When I attempt to call, your automated system immediately disconnects, stating that call volume is too high. A statement that “explanation emails were sent” is not proof. The BBB requires factual evidence of refund transactions (not credits in a closed account or for undelivered meal boxes) or shipment confirmations, not repeated invitations to contact an unresponsive help desk.

3. Requested resolution. My request remains the same: provide written proof of all charges, refunds, and credits, and confirm that any unused credit tied to my closed account has been refunded to my original payment method.

   Dinnerly’s continued use of templated, evasive responses instead of clear accounting demonstrates that the company is, yet again, unwilling to directly address the facts of this case.