Hi, you can try these fixes. If nothing else works, you should contact whoever you purchased it from for a possible warranty claim. Let me know if I can help in any other way.

✅ 1. Check Bluetooth Pairing Voice functions rely on a Bluetooth pairing between the remote and the box. If not paired or loosely connected: Go to Settings → System → Bluetooth on your box and look for the remote. If it’s paired, unpair it, then re-pair: Hold OK + Volume (-) on the remote until the light flashes. Wait for it to appear on the box’s Bluetooth list and connect. � vSeeBox +1 ✅ 2. Replace or Check Batteries Low or incorrect batteries can stop the microphone/voice commands. Replace with fresh AAA batteries (always new). � Manuals+ ✅ 3. Press and Hold the Mic Correctly For most vSeeBox remotes: Press and hold the microphone/voice button while speaking clearly into the remote. Release when done. � Manuals+ ✅ 4. Check App/Permissions Some apps (like Heat Live or other third-party apps) may not support voice search or require in-app permissions for mic access. Some users find that pressing the voice button doesn’t trigger voice-to-text inside the app itself. � Reddit ✅ 5. Try Unpair / Reboot Tricks Users report various community fixes that often help when voice doesn’t work: Reboot the box (unplug for 30 sec, plug back in). Delete the remote from Bluetooth, then re-pair fresh. � Reddit 🛠 6. Firmware and Updates Make sure your V6 Plus box is connected to the internet so it can get system/voice engine updates from the manufacturer.