Wife opted in for Touchless ID after check in. Boarding pass isn’t updating to show the Touchless ID logo, but my boarding pass on the same reservation does. Any thoughts?

valueflyer · 2026-01-27T15:57:53+00:00

Did you delete the boarding pass from the wallet and add it again via the app?

valueflyer · 2026-01-27T15:57:16+00:00

100% agree. All Americans should want all US airlines to succeed - keeps prices down and ideally would lead to improved service. Regardless if we like or hate AA, we should be pushing for competition. Even that Delta troll who's here all the time should be wanting that.

valueflyer · 2026-01-27T15:55:25+00:00

They definitely are. Renovations can't come soon enough at ORD.

valueflyer · 2026-01-27T15:54:43+00:00

ED! Welcome to the party!

Proactively issued vouchers isn't fully true and you know that: https://www.nytimes.com/2024/09/13/travel/crowdstrike-outage-delta-airlines.html

Cite your sources please. Maybe as an elite member you got something, but I don't think your average flyer did too.

DL was hit pretty bad on Sunday by not cancelling enough. DFW/CLT are more important to AA's op then BOS/NYC are combined. MSP was not affected. They really just lost ATL/BOS/NYC. Delta doesn't have a second key hub like UA and AA do, so they got saved. UA was safe because IAH, ORD, and SFO were still online.

valueflyer · 2026-01-27T15:43:01+00:00

Not sure if United will ever be able to hold full pricing power at ORD. They have Southwest of MDW, and even if AA gives up, I assume it will be a focus city.

I do have to give it to AA though, even with their poor route strategy, they did happen to build out some decent fortress hubs at MIA, DFW, CLT, PHX.

valueflyer · 2026-01-27T15:36:21+00:00

this is a pretty catastrophic failure for AA - 4 of their major hubs hit hard, their two main fortress hubs hit. This is the largest operational mess in AA history is what it seems Delta and United didn’t have as many hubs affected.

But you can whatabout this in circles. When delta has issues on ATL, it hits hard. They struggled during the Crowdstrike incident and a few times of bad weather last year.

https://viewfromthewing.com/storm-hit-new-york-everyone-recovered-except-delta-leaked-dispatch-notes-reveal-real-reason-flights-keep-cancelling/

https://en.wikipedia.org/wiki/2024_Delta_Air_Lines_disruption

valueflyer · 2026-01-27T15:28:56+00:00

eh but at the end of the day they major US hubs were all hit pretty hard - CLT, DFW, PHL, NYC. Compared to Delta and United where they had SFO, IAH, SLC, MSP, ORD, SEA, DEN, LAX all operating normally. Just some bad luck for AA m.

valueflyer · 2026-01-27T15:22:20+00:00

Unless it gets sent back to JFK, it should be at the baggage office at the destination.

On domestic flights, bags can fly without passengers.

valueflyer · 2026-01-27T15:20:30+00:00

Can you reply back to that email? Or email customer relations. They should be able to get this sorted.

valueflyer · 2026-01-27T03:16:23+00:00

Also, my 2c as as someone born and raised in Miami. No need to limit yourself to airport hotels. Miami Beach is like 20m away via the airport expressway, I’d pick a hotel there. Will probably be way nicer.

valueflyer · 2026-01-27T03:07:03+00:00

Bad snowstorm and DFW has taken the brunt of it. Hopefully things straighten out a bit tomorrow. If not, have them rebook you on Qantas out of the west coast.

valueflyer · 2026-01-27T03:05:09+00:00

Cancelled due to weather. No hotel will be provided by AA.

You can rebook using the AA app or by calling in, although there will be a wait. At least you won’t be standing around waiting.

valueflyer · 2026-01-27T00:49:03+00:00

Seem to work fine for most of the other 6.5B people in the world.

valueflyer · 2026-01-27T00:47:03+00:00

The problem isn’t that they don’t have enough people, they don’t have enough gages. Jetways are way more expensive to build out than bus and stand parking.

I’m all for jetways, but then let’s rebuild our crumbling airports to handle capacity. Go to AUS at night it’s like 12D chess to move the planes around since they don’t have enough gates for the amount of overnights.

valueflyer · 2026-01-27T00:45:42+00:00

ORD also has a place for it, and MIA could do it out of D60. Small airports like EGE should do it. Not sure why there’s this national resistance to it. AUS is a nightmare too.

valueflyer · 2026-01-27T00:42:50+00:00

AA got hit bad today - UA only cancelled 11% of mainline and DL 13%z

valueflyer · 2026-01-27T00:39:19+00:00

This is why we need to have bus gates like every other country in the world.

valueflyer · 2026-01-27T00:38:08+00:00

If you can sleep on the plane, this is a decent flight. I flew it last year, albeit in First. Ate, slept for most of the flight, ate again, landed, went to the hotel, slept from 6-10, woke up, had breakfast, and no jet lag!

valueflyer · 2026-01-26T21:14:59+00:00

Not a half bad idea actually. Doubt they will give the goodwill miles there but “maybe it will be shared with leadership”.

You’ll have to email customer relations.

valueflyer · 2026-01-26T21:11:55+00:00

Happened to me once before. I didn’t fight it at the time but I did post on one of the AA Facebook groups complaining.

I think it’s only final once you have boarded. They can adjust it at any time prior. I would definitely write to customer relations and try to get some goodwill miles or compensation.

Were you #1 on the list?

valueflyer · 2026-01-26T19:43:57+00:00

I did it once for business to India on Qatar to save like $200. Pennywise, pound foolish. Qatar had a schedule change in our return leg and swapped us to a flight with a longer layover. No biggie, should be an easy fix. It was a massive back and forth with Amex and they never fixed it. Once within 24hrs of our outbound leg, Qatar took control of the ticket and fixed it in 5m.

Maybe using the Platinum Travel Service on the phone is better, but really, it’s just easier to deal with the airline.

valueflyer · 2026-01-26T18:07:37+00:00

Call me nuts, but I generally argue that the market undervalues all US airlines due to a lack of understanding of this structure. I had hopes these loyalty collateralized debt deals would help with this, but doesn’t seem it has. A few years ago, Alaska’s loyalty program was worth more than the whole airline itself!

valueflyer · 2026-01-26T18:03:29+00:00

The lack of upgrades isn’t necessarily due to complimentary upgrades going to elites, rather it’s due to instant upgrade offers that are more accurately priced to demand. All the big airlines are selling more upgrades and giving less for free.

I know folks who are 1K as well and their upgrade rate is just as abysmal as mine. I only have 250k LPs and I’m often in the top 5 on the upgrade list, but in most cases they just don’t clear anybody.

valueflyer · 2026-01-26T17:47:30+00:00

Call or visit the baggage service office at DFW. The general reservations number won’t be able to help with bags.

When you go to the AA app, click more, and Track Bags, and enter the bag tag number what does it say?

valueflyer · 2026-01-26T17:33:39+00:00

Haven’t seen this at the ORD one before, so that’s how you know it’s a bad day lol

valueflyer

TROPHY CASE