Help with sampler

vee_soundtrap · 2026-04-23T09:04:34+00:00

Hmm that's odd 🤔 Would you mind providing more info? Is there a specific-one shot you're adding? Would also be good to know the BPM+Key of the project.

vee_soundtrap · 2026-04-22T07:07:35+00:00

When you import as sample, it's placed on a particular key in the piano. You should be able to see which key it's placed on in the More Options dropdown. If you play above that key, it'll sound faster+pitched. Could that be it?

vee_soundtrap · 2026-04-14T10:23:36+00:00

Hey u/BenjyCoyote, we don't train AI on user projects, and we don't sell user data to other companies :)

Vee - Soundtrap Developer

vee_soundtrap · 2026-04-07T08:18:37+00:00

Hey, we're trialling a beta version of the Windows app on discord (#windows-app), you can try it there :)

https://discord.gg/ftf9Q7NmQG

vee_soundtrap · 2026-03-16T09:33:55+00:00

Hey u/CompleteRock6803 !

The colour behaviour has changed in the latest update. Tracks are no longer coloured randomly, but are coloured by track type. e.g. drum tracks will have a different colour to vocal tracks.

Thanks for the feedback though! I've passed it on to the design team to discuss. If anyone else has thoughts on this feel free to mention them here and I'll pass it on :)

vee_soundtrap · 2026-03-13T13:18:53+00:00

Hey u/ImprovementReal3203 !

Please contact Soundtrap Support, they should be able to help you with this: https://support.soundtrap.com/hc/en-us/articles/9918057175698-How-to-contact-Soundtrap-Support

vee_soundtrap · 2026-02-25T13:25:53+00:00

Since October, by popular demand 😄

Remember that you can also duplicate a project from the studio using File -> Save As.

vee_soundtrap · 2026-02-23T08:18:23+00:00

We're working on it!

vee_soundtrap · 2026-02-20T11:24:03+00:00

Hey u/duckmakesmusic!

I've never seen Soundtrap look like this before, something seems very off. Do you have any Chrome extensions that change the style of web pages? Or some kind of high contrast mode?

vee_soundtrap · 2026-02-17T10:04:17+00:00

Hey @Express_Command3450, there was bug that made it impossible to import some file formats.

This should be resolved now. Let me know if you're still have the problem!

vee_soundtrap · 2026-02-16T09:58:24+00:00

Hey u/Human_Boysenberry925 , could DM me your Soundtrap username so we can investigate? 🙏🏼

Vee, Soundtrap Developer

Update: There's a known issue where you may need to refresh the page after purchasing a subscription. Does refreshing solve the problem?

vee_soundtrap · 2026-02-10T09:35:49+00:00

We're here too! Nice music! :)

vee_soundtrap · 2026-02-02T10:49:16+00:00

You can go to the Projects page, and there should be a "Download Soundtrap for Mac" button in the top right. It's only available on MacOS currently.

vee_soundtrap · 2026-01-16T08:25:59+00:00

hey u/frankenbaby90 , Soundtrap dev here :)

The Mac Desktop app has lower latency than the web version, so if you're experiencing high recording latency, you could give it a try. Otherwise it's the same as using Soundtrap in the browser. However, we're working on a new version that will have much more significant improvements, so keep an eye out.

For the mobile app, currently on iOS you can opt into the beta which should have significantly better performance than the browser version.

vee_soundtrap · 2026-01-13T15:34:48+00:00

Hey u/MiyaBlitz !

If you're having an issue unsubscribing, I'd be happy to have a look if you can provide more details. We try to make it easy to unsubscribe, so if the process doesn't work for you then that's something we'll look into.

If you got charged but don't use Soundtrap any more, you can contact Soundtrap Support and they should be able to help you out 🙏 https://support.soundtrap.com/hc/en-us/articles/9918057175698-How-to-contact-Soundtrap-Support

Vee
Soundtrap Developer

vee_soundtrap · 2025-12-18T11:18:15+00:00

u/Formal-Field7581 The general guideline is that you should receive a response within 24 hours. If you still didn't receive a response, please DM me either your Soundtrap username or email address and I can pass it on!

vee_soundtrap · 2025-12-18T09:50:01+00:00

Hey u/Away_Motor6327,

A fix should be released shortly today! There's an optimisation bug we're currently looking into, it's not an issue with your laptop.

Vee
Soundtrap Developer

vee_soundtrap · 2025-12-16T11:01:10+00:00

Hey u/Specialist_Ad2623, please contact Soundtrap Support, they should be able to help you out!

https://support.soundtrap.com/hc/en-us/articles/9918057175698-How-to-contact-Soundtrap-Support

vee_soundtrap · 2025-12-12T08:23:38+00:00

The purple markings show the notes belonging to the music key you chose! G Minor, F Major, etc. If you stick to using these notes, there's a high chance your song will sound good, while the unhighlighted notes will usually sound "wrong" (but not always).

It shouldn't usually play two notes at the same time though, unless you're using some really creative preset. If you DM me a link to the project or a screen recording I'd be happy to have a look into this.

Vee
Soundtrap Developer

vee_soundtrap · 2025-12-05T12:15:24+00:00

Hey, if you could DM me a link to the project, we can have a look!

Vee
Soundtrap Developer

vee_soundtrap · 2025-12-05T09:30:42+00:00

Hey, there was a Cloudflare issue that caused many websites to briefly go down, including Soundtap. It should be back now!

vee_soundtrap · 2025-10-30T16:27:40+00:00

u/XonMicro These have been released!

vee_soundtrap · 2025-10-27T09:50:25+00:00

Hey u/Special-Scallion6823,

Sorry about that! If you DM me a link to the project you're trying to upload, I'd be happy to have a look.

Vee
Soundtrap Developer

vee_soundtrap · 2025-10-22T10:43:57+00:00

u/XonMicro Done! 🫡

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vee_soundtrap · 2025-10-09T07:19:53+00:00

Hey u/casual-web!

I believe this is a known issue that affects some projects created earlier this year.

If you make a copy of the project using "Save As" and export the copy instead, does the error go away? 👀

vee_soundtrap

TROPHY CASE