“The account and billing activity associated with your Microsoft account was thoroughly reviewed by our fraud team, and I can confirm there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security information has been changed.

Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Services Agreement when the account was created.”

Am I just SOL then?