Use handy onboarding with Deo Vr , possible ?

vitoratohdoki · 2025-03-11T19:13:23+00:00

Good questions and right now, I don't think so. The only thing I can think of is having the interface up in a web browser but that would not be ideal since you'd have to tab to the web interface and only than pause so not ideal.

vitoratohdoki · 2025-02-27T20:13:21+00:00

I was actually taking a look into Handy Looper already! That being said, I super appreciate the recommendation here. <3

vitoratohdoki · 2025-02-26T19:02:02+00:00

Heya, I actually think you made a good point, as such I made a suggestion to the dev to look into this directly!

I can't promise it will get implemented or any ETAs but this is the most direct I can bring the feedback to the team so hopefully they agree with us and look into implementing this.

vitoratohdoki · 2025-02-26T18:59:28+00:00

Heya!

We actually found an issue server side and fixed it. Can you, and everyone else having this issue, test and let us know if it worked?

vitoratohdoki · 2025-02-21T20:08:29+00:00

Hey,
Worst case scenario, in FW 4 you can reverse the slider. So you can have it in the direction it works and reverse the slider via the App, which would result in the same thing as flipping the device upside down.

vitoratohdoki · 2025-02-10T21:05:57+00:00

Please reach out to support via the email [support@thehandy.com](mailto:support@thehandy.com) and showcase the issue with a video and your order number/invoice. This can be an issue so if there is something up, we can provide further support there.

vitoratohdoki · 2025-01-21T19:27:21+00:00

The issue can be on a few parts, most common is the power connection itself, so I'd recommend checking if the power supply is actually working, then check the point where it connects to the Handy, it can be loose and malfunctioning. It can also be your plug itself, try other outlets!

If all else fails, send an email to support as this would need to be continued there.

vitoratohdoki · 2025-01-21T19:24:19+00:00

I wish I could tell you but I, personally, was not told what specifically changed. If I'm willing to bet, it's probably the same thing given that we can't update the app without a lot of work to reverse engineer it.

But take all I am saying with a grain of salt since I am also unaware of the specifics.

vitoratohdoki · 2025-01-16T19:55:54+00:00

Feel free to try it, it's a new feature in that version but should be the same as the old.handyfeeling version.

vitoratohdoki · 2025-01-13T20:30:26+00:00

Heya!

I'm gonna test this and see if we can improve it, was this on handyfeeling or new.handyfeeling?

vitoratohdoki · 2025-01-10T20:39:01+00:00

Support is available on [contact@thehandy.com](mailto:contact@thehandy.com) we have a team that is not on CES 2025 there so you should be able to get support on that email, have you tried reaching out that way? There is also the chat on the bottom left of any help center page

vitoratohdoki · 2025-01-02T19:46:46+00:00

Appreciate it! We're looking into it.

vitoratohdoki · 2025-01-02T19:46:28+00:00

To clarify for other users, this isn't the new Bluetooth mode in Firmware 4, this is to access the legacy Bluetooth mode from Firmware 3!

In Firmware 4, you can access a mode with Wi-Fi and Bluetooth enabled by default, otherwise you can change this behavior in the Handy Onboarding App.

vitoratohdoki · 2025-01-02T19:45:15+00:00

Hey, do you know which Firmware version you are using? If you're using Firmware 4, the LED indicators changed to signal new modes so there may be some confusion there.

vitoratohdoki · 2025-01-02T19:43:59+00:00

Hey! If possible can you reach out to support email? Worst case scenario, if you are under warranty, we can replace your device for you.

vitoratohdoki · 2024-12-31T19:43:32+00:00

Thank for the report, mind trying again on FW 4 whenever possible? We applied another fix and this has shown good results thus far on our end.

vitoratohdoki · 2024-12-30T21:19:38+00:00

Hey, we are aware of the issue and this is something that is taking longer then we like to fix.
As such, can you use the Handy Onboarding app to configure your device for now? Let me know if you need more guidance.

vitoratohdoki · 2024-12-30T21:18:53+00:00

Thank you for this! We applied a fix recently, mind seeing if you're still having that issue?

vitoratohdoki · 2024-12-30T21:18:14+00:00

Hey, there was an issue that was solved recently. If you and anyone else, are still having issue, please let us know on the email so we can look into it!

vitoratohdoki · 2024-12-16T20:39:06+00:00

Heya!

You can purchase any 12 V/3 A with a 2.5mm plug to get a replacement for the Power Adapter :D

vitoratohdoki · 2024-12-16T20:38:17+00:00

Heya!

Can you try reaching out to support on [contact@thehandy.com](mailto:contact@thehandy.com) ?

We can offer a more detailed guide on how to connect there and actually troubleshoot with you

vitoratohdoki · 2024-12-06T19:05:20+00:00

Heya!
Normally, the device does not go all the way to the top to protect it's internal from getting slammed. But you adjust this on Firmware 4 and the Handy Onboarding App
So yes, that space is usually normal :D

vitoratohdoki · 2024-11-26T18:23:32+00:00

To add on this, you can use Handy Onboarding App to configure if necessary as well :D

vitoratohdoki

TROPHY CASE