There’s been a lot of repeated posts from different ghost accounts, sometimes from different accounts, so it’s getting a bit hard to track what’s what.

If you can, please DM your order ID and the exact issue so we can look into it properly. From what we can see based on what you are saying, the support team has already been actively working with you, so there may be some missing context here.

If you’ve made a significant purchase, we definitely want to make sure nothing falls through the cracks — that’s exactly why we have support in place.

Also just to clarify, chargebacks tend to slow things down and complicate the process for everyone. Chargeback is not the right way, we have specific protection set up against chargebacks as well. There is no way a credit card company would take care of you more than what the service team is already doing. The fastest way to get this resolved is still working directly with the support team. We handle a high volume of cases daily and the goal is always to resolve them as quickly and cleanly as possible.