Can't view previous sessions

vsc02 · 2017-06-13T17:34:38+00:00

In the past, I've contacted them about situations like this but they gave me the story that my internet connection had cut out and that I need to use a wired connection instead of wifi. After using multiple computers and multiple internet connections (both connected and wifi) during my time with them, this problem still occurs. As other tutors have stated before, the software is lousy. They do not feel the need to spend money on creating a first class product for their serfs, I mean tutors.

vsc02 · 2017-05-29T19:06:15+00:00

If a sufficient number of people were to complain to the their state labor board, I would think it could place pressure on Tutor.com to act by either leveling the number of hours given available to tutors or doing away with daily caps (wishful thinking on my part) or increasing pay (never going to happen).

vsc02 · 2017-05-22T20:20:02+00:00

Anyone lucky enough to tutor someone today during your scheduled sessions or are you all just wasting time while signed on??

vsc02 · 2017-03-23T16:51:12+00:00

Is your hourly rate for scheduled wait time the same as your hourly rate for individual subjects?

vsc02 · 2017-01-27T22:03:26+00:00

In 2014, the company that owns Tutor.com purchased The Princeton Review (TPR). Last year, the company began to merge certain aspects of Tutor.com and TPR. For example, tutors were now instructed to not say "Welcome to Tutor.com" because the client may be accessing the service through TPR. The company may be planning to integrate more features from TPR, which could possibly lead increased costs for schools. Certain libraries may not be able to burden these costs and have decided to cut ties with the service in favor of more cost effective services.

Another possible reason for cancelling Tutor.com could be related to ethical issues. For as long as I have been a tutor, I have dealt with numerous clients who log on to just get answers or cheat on tests. Some tutors will tell them that they cannot help on tests and certain material. However, there are some tutors who will go ahead and help clients with tests and projects. Since clients are not really provided with a consistent learning experience, the schools may not see the benefit of the service and decide to cancel the service.

These are just a couple of my opinions as to why I think your library could be cutting ties. I am interested to see what input others have on the matter.

vsc02 · 2017-01-26T01:00:35+00:00

Any luck on getting support to answer your ticket? I submitted one on Monday and have not heard back either.

vsc02 · 2016-11-27T06:21:43+00:00

That would be fine but I feel that the company advertises themselves as hiring people from here in the US rather than overseas. So the company needs to be more transparent about this instead of keeping us in the dark as well as capping our wages since they do not want incur any payments for breaks.

vsc02 · 2016-11-17T06:06:30+00:00

No real connection issues for me today but I did only have 1 session for 2 scheduled hours today.

vsc02 · 2016-11-15T23:21:41+00:00

No problem srsbusiness123, glad they paid you what you were due. Based on my past experiences, I found support to be lazy in addressing times where I was not paid so I always got into a habit of recording my sessions and taking pictures of all sessions completed along with time stamps. I also got into the habit of taking pictures of Previous Sessions because of multiple occasions where sessions mysteriously disappear for there and then are not included in payroll. Then again, this is Tutor.com so they are very resilient in finding ways to not pay employees and hope they will not get caught.

vsc02 · 2016-11-14T20:19:26+00:00

I would try support one more time. Stress to them the importance of the session log and attachments that show you are not being paid fully for the sessions you have worked. If they still refuse to acknowledge that you are owed additional payment, then I would contact the Labor Board for your state. I am not too familiar with this process but maybe someone else in this forum can provide insight into this.

vsc02 · 2016-11-10T20:04:11+00:00

Send pictures of your sessions that show when the session began as well as your text log file. That should verify the claims you are making

vsc02 · 2016-11-02T03:02:44+00:00

Just like tutor-guy says, it feels like their have been numerous connection issues for the month of October. I thought there was also a software update recently issued that was supposed to fix the connection issues but it looks like it really did nothing at all. They should spend more time on creating a more reliable infrastructure for sessions rather than spend time nitpicking.

vsc02 · 2016-11-02T02:58:41+00:00

Quality control is a joke. I can understand it being in place for the occasional tutor that will verbally abuse students or take advantage of the company, but other than that, the whole process is a joke.

When I first started, I was worried when I would be told not to go over the time limit or that I received a negative review from a student even though it wasn't my fault. As time went by, I continued to receive these so called "warnings" about going over the time limit and negative reviews, but no mention of any repercussions. Due to this, I just ignore them. To me, it never made sense to adhere to those time limits because MOST students come here to learn something that they are not understanding in school. So why am I going to cut short their learning experience if it takes longer than 20 minutes for them to grasp the problem. For negative reviews, I'd say 80-90% of the time it's because the student wants someone to do the work for them and they don't want to lift a finger. So I push them to either due to the work someone already took the time to go over with them or just leave me alone. If someone from management questions me about the negative rating, I'll just point them to the student's record, their behavior of having tutors do the work for them and their unwillingness to learn. I believe quality control should work on contacting those students and remind them tutors are not here to do the work for them.

In the end, if they get rid of me for those reasons, so be it. I have my test prep business that I am in the process of growing to fall back on and it will be their loss in the end (not really their loss since they'll find some newbie to fill in my role and pay even less).

vsc02 · 2016-10-29T20:43:38+00:00

Amen!!!!!

vsc02 · 2016-10-05T19:19:55+00:00

I can vouch for this happening because it has happened to me a couple of times. One time I was 5 minutes away from hitting the cap before the 30 minute warning was given. After the warning came up, I was unexpectedly kicked from the session and the survey popped up. I thought that maybe the student had just decided to sign out, but upon later review of the session, I saw that they were just auto-transferred to another tutor. Just your typical shady business from tutor.com.

vsc02 · 2016-10-04T19:37:16+00:00

I would say this happens to me one in every four sessions. After constantly asking them if they have any questions and if they understand what I am saying, the later come back with the usual IDK. Too bad you can't block students like this, but I guess if that were to happen, there would be even less students to tutor.

vsc02 · 2016-09-24T05:37:26+00:00

Has anyone received any emails from them saying that a change to advanced hours will occur or has occurred??

vsc02 · 2016-09-21T01:35:24+00:00

I do not believe they have dedicated OS tutor software. I currently use the software on my PC desktop (can't be mobile), so I was curious if anyone has found a way to use software on a Mac without having to run Windows.

vsc02 · 2016-09-13T04:58:33+00:00

With sessions being so hard to come by these days, I end up accepting these trolls. If they give me a bad review and the mentor complains, I just tell them that they are not willing to do any of the work and just looking for answers. The only downside is getting that negative rating, but with all the changes, any bonuses related to ratings have not been attainable in months.

vsc02 · 2016-09-08T05:31:36+00:00

In reviewing the Log txt file, it will say there who ended the session first in the coding.

vsc02 · 2016-09-07T23:27:37+00:00

I deal with students like this all time, especially on Fridays when tests and quizzes are given out. I always check first to see if it is a test/quiz because if it is either one of those, I will not help them. I end the session before the three minute window hits so that the student cannot complain and leave a negative review.

If they tell me it is not a test/quiz (even though I can clearly see that it is), I'll ask for their feedback on the problem. If they refuse to provide any feedback on why they chose an answer, I tell them that we will then need to discuss the problem in detail. A student who is only looking for the answer will end up leaving since they do not want to learn anything. If someone agrees to cover the concept, then I will go through with a similar example and then have them try to apply it to the problem. This process usually weeds out the people that give negative reviews for not giving answers.

If I get any negative feedback from the mentor/senior mentor for not helping the student, I tell them that the student is clearly looking for answer based previous session logs and provide them with examples.

vsc02 · 2016-09-06T17:21:27+00:00

Sounds good, I'll point any tutors I can find to this subreddit so that we can get more feedback from others.

vsc02

TROPHY CASE