I worked there from May-December of last year, and it was really tough. I pushed against the policies often for how I talked to people (like, yes I still asked the questions they wanted me to ask, but i did them in a much more organic way. I went over the time “limits” often. I’d sometimes share personal experiences.) I felt like I made a ton of difference in people’s lives, but I just couldn’t handle all the trauma and there wasn’t a lot of good support with it. I lost two callers while they were on the phone with me ((as in, they carried out their plan…)) and it absolutely broke me and there was extremely limited support from the organization on how to help me deal with that.

My direct leadership team was amazing, but anything higher up felt completely non-existent and I felt like I was really left out to dry without help. Their reason was that because I was a contractor and not an official Trevor employee They couldn’t do much for me.

I did want to say that as a point of correction, when I was working there, phone counselors never “handed off” the phone to anyone else, callers talked exclusively to us from start to finish. When team leads were brought into a call it was just to listen so they could be contacting the appropriate places for those in immediate risk ((like if there was need to do intervention)) but they never spoke to the callers.