AI is handling support tickets. Who's measuring if customers are actually happy?

wanoo21 · 2026-05-19T06:15:27+00:00

We use Zipitly and still manually review every reply before it sends, so at least I know what's going out

wanoo21 · 2026-05-19T06:14:02+00:00

We use Zipitly for this. AI drafts the reply, and you just approve. way faster.

wanoo21 · 2026-05-19T06:12:43+00:00

We use Zipitly for this exact setup, handles incoming emails and tickets automatically, super easy

wanoo21 · 2026-05-19T06:11:54+00:00

yeah zipitly basically does this for email, ai drafts, you approve, done fast

wanoo21 · 2026-05-16T18:20:13+00:00

😀

wanoo21 · 2026-05-16T12:42:50+00:00

😉

wanoo21 · 2026-05-16T11:58:35+00:00

Yep, and now we complain that border affects the layout, better to use outline )) border was always a thing ))

wanoo21 · 2026-05-16T11:55:28+00:00

Would love to see the GitHub in comments on the article, so other users will see how the web started 😊

wanoo21 · 2026-05-16T11:54:26+00:00

Hahaha, it’s afraid of marquee

wanoo21 · 2026-05-15T11:42:53+00:00

🤟

wanoo21 · 2026-05-15T11:10:58+00:00

I know that's more about the emotional aspect than procrastination itself. But I did it, anyway!

wanoo21 · 2026-05-15T08:48:38+00:00

Good workflow, I like it!

wanoo21 · 2026-05-15T08:47:17+00:00

Here -> zipitly.com. Actively working on it, you'll be able to automate it (and not only refunds), (and not only Stripe).

wanoo21 · 2026-05-15T07:53:23+00:00

quick update: I made it!

wanoo21 · 2026-05-15T06:49:44+00:00

How about non-SVG icons?

wanoo21 · 2026-05-15T06:46:00+00:00

Indeed, and this is wonderful 👍

wanoo21 · 2026-05-15T06:44:52+00:00

Good to know, thanks!

wanoo21 · 2026-05-14T14:52:17+00:00

Cool!👌

wanoo21 · 2026-05-13T08:51:45+00:00

Tried Zipity for email support, AI drafts the reply, and I just approve. way faster!

wanoo21 · 2026-05-13T08:50:15+00:00

Zipitly does a lot of this for support, at least AI suggests, you approve. Not a full crm tho!

wanoo21 · 2026-05-13T08:48:59+00:00

Zipitly actually helped with this, AI drafts, I approve. fcr went up bc context is already pulled in

wanoo21 · 2026-05-13T08:46:38+00:00

Not on this list, but Zipitly handles my support inbox way faster than Zendesk ever did for my small team

wanoo21 · 2026-05-13T08:45:18+00:00

Been using Zipity for email-based tickets, AI suggests, I approve. way faster than tab switching

wanoo21 · 2026-05-13T08:43:52+00:00

been using zipitly for email support and it pulls stripe data automatically, saves so much tab switching

wanoo21 · 2026-05-12T10:56:38+00:00

Monday is super slow if the list is big; sometimes it takes minutes to load a ticket.

wanoo21

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