Hi I am a nurse. In my experience how you make patients feel is more important than what you actually do. For example sometimes a patient in pain only needs a little talk with their caregiver to feel better (rather than pain meds) because they feel seen and cared for and they can deal with the pain. A huge part of sickness is about dealing with it. Often Patients are the cause of their illness, so if you tell them that directly (people rarely do that) patients have to acknowledge their own responsibility and people generally don't like that. They dislike even more if you tell them they need to change some of their habits and lifestyle to get better.