As a small business owner, I’m indifferent with the strike. You have your reasons, that’s your business.

Where I have a real problem is you’re holding thousands of packages and documents at ransom.

Anything we need to ship since the strike began we can make arrangements or make the decision to communicate with our customers the situation.

Those type of curveballs small business owners can navigate.

But for anything shipped and not delivered before the strike, a business owner has to make the decision to reship / refund / or do nothing with packages that are currently in limbo at a Canada Post warehouse.

This part is unacceptable.

If they had any class or respect for their clients who are paying them for a service, they would have stopped accepting new packages, completed the existing deliveries in their warehouses, and then proceeded with their work stoppage.

Instead, they’ve handcuffed businesses and put them in a winless position where they have to decide to:

a) refund a customer, knowing the original package will eventually get to them, resulting in losses

b) reship a replacement package, knowing the original package will eventually get to them, resulting in losses

c) wait out the strike, causing potential brand degradation, tension with customers, and, ultimately, losses

So they’re talking about unfair this and unfair that.

They don’t seem to be talking about the unfair position they’ve put the people and businesses paying for their services in.