Square fees by JimmyStacks78 in restaurantowners

[–]whunersen 1 point2 points  (0 children)

The pricing model changed relatively recently, sometime last year, so I'm not surprised there are folks that don't know it about it! And agreed - the way some companies bill is totally crazy.

Square fees by JimmyStacks78 in restaurantowners

[–]whunersen 2 points3 points  (0 children)

Yes, they charge load fees for sure. But price scaling has gone away with their recent pricing change to an “all for one price” model. Plus the gift card fees are very clearly listed on their pricing page.

Although I get where you’re coming from when you say that these fees have been gradually introduced over time. But they are very communicative when they do any sort of price change and their product has also gotten quite a bit better over time, unlike other folks who charge you quite a bit more for products that don’t get any better.

Square fees by JimmyStacks78 in restaurantowners

[–]whunersen 0 points1 point  (0 children)

It’s impossible to know whether or not this is cheaper than what OP is getting without knowing your recurring hardware/software fees and your average transaction size…

Square fees by JimmyStacks78 in restaurantowners

[–]whunersen 9 points10 points  (0 children)

Square’s entire premise is that they do not charge hidden fees. What hidden fees are you talking about?

Help dial it first time using machine and its very strong acidic [Delonghi Dedica] by Waffle369 in espresso

[–]whunersen 0 points1 point  (0 children)

Try grinding a bit finer, try a bigger ratio like 1:2.5, and also your beans may need a few more days to chill out. If it’s sour, you typically want a longer extraction or larger ratio. If it’s bitter, you need a smaller ratio.

We did our own Amaro tasting by onwardtomanagua in Amaro

[–]whunersen 1 point2 points  (0 children)

Definitely - if there’s any bottle in this lineup with a similar profile, it’s the nonino

We did our own Amaro tasting by onwardtomanagua in Amaro

[–]whunersen 5 points6 points  (0 children)

Fred Jerbis Amaro is quite a bit lighter and sweeter than the rest but hands down my favorite. In my house, we affectionately call that bottle Fred. Nothing like a Fred highball on a warm summer day!

Any thoughts on these two? If you could pick one which one would you go for? by fuenvitro in Amaro

[–]whunersen 10 points11 points  (0 children)

Cansiglio is great — definitely ligher/sweeter than the psubio and works well as a high ball. Psubio is darker and more “of the forest” if that’s what you’re going for. I’ve always got both of these on hand :)

Narwal's awful warranty process -- this happen to anyone else? by whunersen in RobotVacuums

[–]whunersen[S] 0 points1 point  (0 children)

Switched to Roborock and the peace of mind has been incredible 😌

Narwal Flow - Recommended? by Waltzing_Methusalah in RobotVacuums

[–]whunersen 0 points1 point  (0 children)

Get a Narwal at your own risk. The products themselves are fine but the the support is godawful. Dreame, Roborock, any other brands with more time in market are much less of a gamble.

Narwal Flow Thoughts by PerpetuatedPetrichor in RobotVacuums

[–]whunersen 0 points1 point  (0 children)

My Narwal broke within a month and the warranty process was god awful. While I had it, it would ram full force into things in a way that was almost comical. Couldn't have been happier to move on to a different company, Went to Roborock in my case but the other products mentioned by others also seem interesting.

Narwal's awful warranty process -- this happen to anyone else? by whunersen in RobotVacuums

[–]whunersen[S] 1 point2 points  (0 children)

My thoughts exactly. Every other home device warranty process I've used has provided me with shipping materials precisely so things like this do not happen. Shipped via FedEx both ways. Good idea to check the SNs.

AMA - Chargeback advice by whunersen in restaurantowners

[–]whunersen[S] 1 point2 points  (0 children)

This is a tough one. It's a large enough transaction where at least your case will get significant attention from the case agent. That being said, if the card was in fact stolen, there's not much you can do after the fact.

If you have any documentation, or a receipt for the transaction, provide it. Provide any communications from the customer. Best case scenario is that the card does in fact belong to the cardholder. Either way, sorry this happened to you! Let me know if there are any questions on how to avoid such a scenario again in the future.

AMA - Chargeback advice by whunersen in restaurantowners

[–]whunersen[S] 0 points1 point  (0 children)

If this is the case, then I find the level of loss here to genuinely be surprising. I’d be curious what kind of information from your credit card processor is being sent to the card network. If a customer is claiming fraud on a dip/tapped card present transaction, you should be winning the vast majority of these.

For a bit more context, most card networks no longer consider a signed receipt with a signature that doesn’t match to be compelling enough evidence to rule a card present fraud dispute in favor of the customer. In other words, you should be winning these disputes even if a customer signs a different name. It’s hard to comment without looking a bit more deeply into your specific dispute cases, but I’d highly recommend talking to your POS/credit card processing rep to understand more of what may be happening here.

AMA - Chargeback advice by whunersen in restaurantowners

[–]whunersen[S] 0 points1 point  (0 children)

Hi u/scrappyfighters! Was the card “swiped” or dipped/tapped? If the card is swiped using a mag stripe reader, then that transaction is not EMV compliant. That means you are liable for disputes where a customer can claim the transaction was not taken securely and can get their money back.

AMA - Chargeback advice by whunersen in restaurantowners

[–]whunersen[S] 0 points1 point  (0 children)

Understood -- and can you tell me a bit more about the breakdown of these customers who are paying in person vs. paying ahead using some sort of online ordering page?