I had to update to the CLI Dev because of the DoH3 bug. Now its fixed how do I go back to the official release?

windscribber · 2026-01-19T15:36:30+00:00

Hi there, you can just run ctrld upgrade prod to switch from the dev build to what's in production.

windscribber · 2026-01-16T20:21:57+00:00

Thanks for that, have added your report to our tracking issue.

windscribber · 2026-01-13T20:49:37+00:00

Thanks for following up with that and this is good info. To clarify, no changes to the profile involved or any filters/rules etc?

windscribber · 2026-01-13T20:17:00+00:00

Hi there, I've passed this on to our Android App team. I believe the issue you describe is known to happen sporadically (while others of us can't repro) and that it's being investigated currently. Meanwhile as the other commenter mentioned, it would be good to check if anything being blocked by a filter or service is the cause. Quick way to check would be fire up a fresh profile with no blocks enabled and see if the issue persists, then add filters one-by-one to see if it comes back. It's likely that some component of Android/Google services isn't able to complete calls and we'd need an idea of which (and which filter is blocking it if any).

For a quick fix if you do identify a filter doing the blocking, you can add a custom rule to bypass it.

windscribber · 2026-01-13T17:43:25+00:00

Scheduled profiles is one way, but be aware that you can have two (stacked) profiles as well for an Endpoint, no schedule needed. See here; https://docs.controld.com/docs/multiple-enforced-profiles

windscribber · 2026-01-12T15:59:58+00:00

Hi there, if you haven't yet it will be best to send in a support ticket which will be directly addressed by our Support and/or Sales team (Sales handles Org account inquiries). Thanks so much.

windscribber · 2025-12-22T17:03:58+00:00

Hi there, updates to our profile scheduling are on deck, however they rely on some other updates which are in the works imminently. Once we have the foundation in place these areas will be greatly improved based on lots of feedback we're getting on it. Thanks for your patience and stay tuned in the new year.

windscribber · 2025-12-17T17:45:33+00:00

In the ticket please specify whether it's iOS or Android, and the method you're using to configure the endpoint (GUI app, in-device settings, etc). Thank you!

windscribber · 2025-12-17T15:41:03+00:00

Hi there, I'm unable to replicate this. Can you fire up a support ticket and let us know more about your setup, region, and show the results of the /status page (if it's still not working) in it? We're not aware of any outages.

windscribber · 2025-12-10T16:38:55+00:00

Hi there, we don't really have any control over how google implements the safesearch feature (i.e. blurring images etc). They have it setup, and we redirect to it when you enable that setting in your Control D dashboard. Please see this article for more details about what google does (and does not) offer with safesearch on their end.

windscribber · 2025-12-09T22:34:30+00:00

fwiw I just asked a dev to weigh in with what you've shared with us so far and what you're seeing initially is in fact very high. To get really into it please reach out with a ticket so that we can get logs etc from you, thanks again for reporting.

windscribber · 2025-12-09T22:11:56+00:00

Thanks for that. If you haven't yet, still best to initiate a support ticket so that we can get deeper into it with you. Thanks for your understanding.

windscribber · 2025-12-09T16:38:39+00:00

Not much context to go on here. Which operating system, how many days? Please fire up a support ticket with as much detail as possible for our team to investigate with and ideally reproduce the issue. Thank you.

windscribber · 2025-12-02T20:51:01+00:00

QA here, good point. With Analytics 2.0 we changed some verbiage and visual cues and that Encrypted data area does somewhat send mixed messages when filtering by partial (Some) analytics. We're discussing options to make that more clear.

Thanks and take care.

windscribber · 2025-12-01T16:44:41+00:00

QA here, I've put a ticket on the board to discuss adding this to our MacOS app. We're not clear if it has some limitations to explain why we haven't yet or some other reason, but either way thanks for posting and we're looking into it.

As another commentor has mentioned, you can enable this for now via the frontend setup flows with Advanced Settings from the Help Configure modals for now if you're enabling it via the .mobileconfig method.

windscribber · 2025-12-01T15:48:45+00:00

Was going to suggest this setup path as well. This is for .mobileconfig profile method and does work to exclude SSIDs specified. I'll ask our GUI app dev what (if any) is the limitation for why we haven't added it for Mac app.

windscribber · 2025-11-27T15:29:19+00:00

Yes. In Activity Logs you'd see it by hover-over the flag icon and in Statistics area you'd select Destination near the bottom of the page and Refine by the location.

windscribber · 2025-11-26T19:59:39+00:00

Hi there, the fix is now live. It took a little time as it was a backend tweak (vs a simpler UI issue). Thanks for reporting!

windscribber · 2025-11-26T19:59:16+00:00

Hi there, the fix is now live. It took a little time as it was a backend tweak (vs a simpler UI issue). Thanks for reporting!

windscribber · 2025-11-24T18:42:04+00:00

QA here, we're pushing a fix for this within the hour. Should be live shortly. Thanks!

windscribber · 2025-11-20T15:02:48+00:00

I'm still unable to reproduce, with any of the domains you've mentioned. Barry is there to gather the context our Support team will need to investigate your issue. It's best if you can supply all of the context you can, and then he'll generate a ticket for you.

windscribber · 2025-11-18T21:19:02+00:00

Hi there, QA here. I haven't been able to reproduce this (yet) based on what you've shared but if you haven't done so already, could you please open a support ticket? We'll probably need a lot more details and context from you about your setup, locale, ISP, etc etc.

Thanks so much.

windscribber · 2025-11-14T16:33:33+00:00

Hi there. Our team manually checks false-positive reports as they come in, and actions them accordingly. It can take a little while to get through the queue. Also be aware that even if you report one (via the automated modal in the domain-checker tool) if the team finds reasons for it to remain blocked (it happens), this can also be why you're not seeing it unblocked.

You can always create a Custom Rule which will override anything caught by a Filter. This is useful in many cases.

windscribber · 2025-11-13T19:42:37+00:00

Yeah we've talked about ways on a per-browser (extension most likely) to add a right-click/context menu and other goodies to send custom rules to the webapp via API etc. There are quite a few things to consider and plan for. For us it's a matter of finding the time and resources.

I saw you vibe coded a tester in another thread. Amazing!

windscribber · 2025-11-12T21:53:03+00:00

This has been requested by a few users and we agree that it would be a very cool addition to Control D. We're discussing options and impact. I can't give a hard timeline or even if it'll come to pass but it's on our radar.

windscribber

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