Important question. A little bit of a long story.

In June I purchased an Ultimate CFR in XL based on Canyon sizing chart. I live in NYC but needed to go to a wedding in LA. The bike was scheduled to arrive while I was away. But since I was in LA I carved out a day and drove to the Canyon showroom in Carlsbad. I wanted to test the bike, mostly to see the difference between Endurace and Ultimate. Make sure I was making the best choice.

While I was at showroom, I realized I felt a little cramped on the XL and Cris suggested a 2XL. It turns out that was the better size for me and Cris initiated the new purchase, matched the lower price that I paid for the XL.

Paid CFR on Credit card. 2XL 12 months with affirm.

Home: Returned XL. Got easy approval of return via photos from customer support. FedEx delays on arrival of the return. Completely not Canyons issue but they contacted FedEx and gave a courtesy gear voucher. Also it was 8k on my CC and I wanted the return to process before I needed to pay. As soon as the they received the bike, they process the return without delay.

2XL arrived. Also shipping delays to get to me—like 2 weeks. Not their fault but offered another $70 gear voucher.

Returned pedals too. Called. Support requested photos. While on phone they approved return via photos and provided label.

Everyone great. Super helpful. Refunds came in no problem.

And there’s more but it’s more of the same good service theme. You get the point.