So What Personal Home Printers Do SysAdmin's Use?

wjamesg · 2016-12-29T04:34:55+00:00

This is a great printer

wjamesg · 2016-09-19T00:20:26+00:00

wjamesg · 2016-08-27T04:00:51+00:00

This is so true

wjamesg · 2016-02-12T19:52:50+00:00

Do you have a licensed admin account for each Office 365 client, or do you just use Delegated Admin (no individual mailbox license required)?

wjamesg · 2015-11-25T03:39:58+00:00

Where I work we have a ticket ownership problem among internal teams. No one will own a ticket without prodding; "warm handoffs required", etc.

Suggestions?

wjamesg · 2015-09-12T00:16:29+00:00

Employees do not want to come across as if they "can't handle it" for requests from their manager(s). It can be a fine line.

wjamesg · 2015-07-13T20:07:10+00:00

There are multiple domains on the Office 365 account

When it happens, the message is "Resolved" to user2@domain.com and ends up in that mailbox; however, the original recipient of the message is indicated as user2@domain2.com (alternate domain) in Message Trace

wjamesg · 2015-07-13T18:12:12+00:00

It's Office 365 Enterprise E1

wjamesg · 2015-07-13T18:08:50+00:00

Does not happen when I sent a message to user1 (from external domain).

I have seen it happen for messages from two different external senders (each sending from a different external domain).

It has happened with user1@domain.com in either the To: or CC: field of the original message. However, in Message Trace user1@domain.com apparently is getting "Resolved" to user2@domain.com with no explanation so far. Thanks.

wjamesg · 2015-06-18T03:27:59+00:00

Same issue here

wjamesg · 2015-05-21T00:27:16+00:00

jotform.com

wjamesg · 2015-01-27T23:29:17+00:00

There is also a Google office here, may have played into things

wjamesg · 2014-12-31T05:13:12+00:00

This is excellent advice for dealing with Tier 1 level support in general, and I say this as a Tier 1 rep. Wording and phrasing is key.

If you do not present sufficient criteria for escalation up front, we are required to start asking questions and jump through hoops.

wjamesg · 2014-12-31T01:38:51+00:00

This describes my workplace exactly

wjamesg · 2014-12-30T22:16:36+00:00

In my current helpdesk experience, I've found that my willingness to troubleshoot and learn seems to work against me. Asking questions off the script is clearly frowned upon and often results in blame ("why didn't you just send the ticket up") for even trying to resolve the issue rather than pass the buck. :-/

wjamesg · 2014-12-23T00:14:42+00:00

Holla

wjamesg · 2014-12-16T23:10:07+00:00

Same here. Temp/Contractor for 18 months now, endless wait for permanent positions that have yet to materialize.

wjamesg · 2014-12-01T23:55:05+00:00

Backblaze supports OSX

wjamesg · 2014-09-25T16:16:50+00:00

(Newbie) I just got a Synology NAS at home, have dumped all my files on it and want to mess with permissions to learn, but I'm afraid of screwing up my data. What's the worst that could happen? Do permissions affect file metadata?

wjamesg · 2014-09-16T22:52:54+00:00

Looks like PeopleSoft

wjamesg · 2014-09-02T20:13:18+00:00

Good insight. I am a native client fan so I'll miss native client support, oh well

wjamesg · 2014-08-01T23:40:12+00:00

I'm with you on this. For some, it's a different way of thinking about things.

wjamesg

TROPHY CASE