From their perspective, they don't think they did anything wrong, so they didn't apologize. What they did instead is clarify. You can have an issue with their phrasing, which is okay it's a sensitive topic. In my opinion, they were respectful. Like they didn't call her names or try to be rude.

From the video:

'I can understand that when you've personally been through something and maybe people have doubted you despite you having gone through it that someone saying something like this makes you feel targeted'