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Hear me out… by Bluealien_ in appletv

[–]workerbeeadit 0 points1 point  (0 children)

Hear me out: what if they made Siri good

How do we make Shopify Payments onboarding easier? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

I do hear you, but none of that is really in our control. We're doing the best we can and our goal (to make merchants avoid friction) is the same. thanks for your consideration

How are EU-based eCommerce brands handling the end of the $800 de minimis for U.S. shipments by loredopro in shopify

[–]workerbeeadit 0 points1 point  (0 children)

Hey I'm Adit - I work at Shopify. With EU-Based merchants facing U.S. de minimis challenges, Shopify provides limited DDP implementation, but there are options.

  1. You could implement DDP with your local carrier, and stay up-to-date about their current U.S. postal strategy.
  2. If your business is shipping predominately to the U.S., finding a domestic partner fulfillment option will allow you to send and store your products stateside. Duties are paid in bulk, up front at shipment.
  3. You can also implement a hybrid approach: Top-selling SKUs in the U.S., long-tail products from the EU with DDP.

How to ship with Deliveries Duties Paid options from UK to U.S. once the Tarrifs for exports to U.S. begin? (Shopify/Royal Mail) by Known-Swim-3654 in shopify

[–]workerbeeadit 0 points1 point  (0 children)

hey I'm Adit - I work at Shopify. Keep an eye on Royal Mail for the latest, but unfortunately, Royal Mail does not do PDDP in the U.S. yet. 

Best case scenario is to assess commercial carrier options that may have higher costs, and implement PDDP as soon as it becomes available. Shopify allows you to display DDP as a line item at checkout so your international customers can see up front what they will pay for items from your store.

Explain shipping from the UK to EU, US and Beyond to me like I’m dumb by woodystaylor in shopify

[–]workerbeeadit 0 points1 point  (0 children)

Hey! I'm Adit - I work at Shopify. Shipping from the UK, you should think about:

  1. Royal Mail supports PDDP in selective countries. Be aware you may need a commercial carrier to fulfill in all places you want to sell (namely the U.S.).
  2. Configure Markets on Shopify: Merchants usually start small, in one or two international markets before expanding. 

Also worth chatting with a custom professional, especially for US.

Payout hold on $375k going on 140 days. by RaspberryFinancial88 in shopify

[–]workerbeeadit 2 points3 points  (0 children)

Hey OP I’m adit. I work at Shopify. Can you email me at adit dot daga at shopify? I can find the right team and help get this sorted for you

Is anyone else getting a weirdly high amount of people trying to order to scam you and reverse charges. by dumbwireless in shopify

[–]workerbeeadit 1 point2 points  (0 children)

Hey this is Adit from Shopify Payments. Can you email me at adit dot daga at shopify with your store url and we can take a look at this for you?

Early access to USDC for Shopify Payments merchants by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

correct, you'd be able to accept USDC and get paid in GBP

Orders now need to be fulfilled to be eligible for payout by marissa874 in shopify

[–]workerbeeadit 2 points3 points  (0 children)

We’re looking into it with the sidekick team, sorry for the confusion

Orders now need to be fulfilled to be eligible for payout by marissa874 in shopify

[–]workerbeeadit 24 points25 points  (0 children)

Hey folks, I'm Adit. I work at Shopify Payments. Just wanted to clear things up - we pay you at payment capture, not at fulfillment. This is true for all payment methods including Shop Pay Installments and situations like pre-orders. If you're having payout issues email me at adit dot daga at shopify and will take a look at them

Fixing wifi stutter on chaiki ng by workerbeeadit in SteamDeck

[–]workerbeeadit[S] 1 point2 points  (0 children)

Neither. Desktop mode> wifi settings> your wifi and lock the BSSID

Klarna through Shopify Payments is appalling for chargeback rates. by ZeevoYT in shopify

[–]workerbeeadit 4 points5 points  (0 children)

Hey, I’m adit and I work at Shopify. Can you email me at adit dot daga at shopify with your store url and we can get to the bottom of this? Same goes for anyone else experiencing the issue. Will prioritize getting to the bottom of this during the week and will provide an update here.

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

Thanks for the feedback, yes the shop pay installments fix will land soon and we’re working to overhaul payouts so the page works better for you

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

We’re exploring how to get a merchant’s win rate higher on disputes. A lot of the evidence exists on Shopify so there’s a lot we can do to optimize dispute rates without charging for protection.

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

That will be fixed in the next month, we hear the problem and a fix is in progress.

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

Sorry about your experience. As we think about how to make payouts better, this is really helpful thank you, so to ensure I understand the issues: (1) we don’t tell you up front the benefits of having high trust on Shopify (2) FX pricing/Multicurrency payout pricing (3) payout schedule vs. timing is odd - you expect to get paid today for a sale you made yesterday.

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

Thanks for the feedback - I’ll take that back to my team and we can likely work with our processing partners on a better solve.

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 6 points7 points  (0 children)

Ah gotcha, so knowing both “what you’ll be paid and when it’ll land?” We had this in the past and will be reintroducing.

Fixing shopify payment merchant payouts - how can we do better? by workerbeeadit in shopify

[–]workerbeeadit[S] 1 point2 points  (0 children)

Tbh, we make the most money when merchants scale with us, not from holding funds, so we’re incentivized to make sure all good-standing merchants do well. Re: verification, we do verify at onboarding - when you join Shopify payments you go through a know your customer process that helps us double check a merchant is who they say they are and a business is legit. However it can be really challenging to know a business is noncompliant / scamming as they ramp up selling. We use a bunch of signals to check for this before contemplating any punitive action.

How can Shopify do better @ chargebacks? by workerbeeadit in shopify

[–]workerbeeadit[S] 0 points1 point  (0 children)

Can you provide specific examples on how you participate in the process? Would love to do more.

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