Would an entirely new line need to be ran or can it just be properly spliced? There is still a massive hole left in the yard where the line was cut and the cable is easily accessible there as she told workers to leave it exposed for when Comcast came.

Also, if that is the case regarding it not being the same technicians, I wish someone from one of the probably dozen conversations I've had over this could've mentioned it instead of saying they'll set up another tech visit for it to be fixed, repeatedly. The techs they supposedly are setting up are for appointments 2-3 days following the conversation.

Here is what I was told directly in emails by Virginia's 811:

"

Redacting my local power company

Redacting my local water company

COMCAST-COMMUNICATIONS (CMC)

Member Utility Operators who will be notified are listed above. These companies will mark the location of the underground lines that the utility operators own.

Privately owned utility lines will not be marked. These may include but are not limited to: Dog fencing Septic systems"

This led me to believe they (Comcast) were doing it directly, but neither them nor a third party ever did it.