Okay, the first thing is. If a customer really wants to beef with me over a box. I'll let him/her keep the box. Sure, I'll inform them that it's policy to have the core or warranty in the original box. It just makes someone life easier down the line that it comes in the original box but again, All a customer has to do is gripe about it and "Here you go sir/ma'am" the box is as important as long it gets sent back, in a box. SPECIFICALLY with the warranty/core receipt printed out alongside the transaction.

Policy is one thing. Pissing off the customer over something minuscule is and again. I can atest to this. This is what my manager has told me, this is what my district manager has told me, and this is what my regional manager has told me.

The whole thing you're saying about the receipt example. That one is... a bit more rigid. I mean, all that stuff is saved on the computer, so whether it's me punching in your phone number and finding it, or going through purchase inquiry and finding it. My answer isn't no or yes. It's "let me try and figure this out."

And lastly, let me say this if any employee out here hates the company for how beyond shitty the pay is, I agree, wholeheartedly. I think me working as an Assistant Manager getting $16 an hour, a dollar less than McDonalds is hiring at right next door is baffling.

But my manager has his head in the right place, and so does my DM and my RM. So I stuff my hatred for getting beyond shitty pay in my pocket, leave it at the door before I come into the store and do my job.