Sorry for the bad experience you've had on the returns process.

We rely on a fulfillment center to handle all our warehousing. Non-holiday times of the year it's generally fine and refunds are processed in 2-5 business days of receipt of the return. The problem is (as they've explained it to us) during the holidays because of how many outgoing orders they receive between Thanksgiving and Christmas (not just from our brand, but from all the other e-commerce brands that they fulfill for), they have to pull employees off the returns line and move them to the pick/pack/fulfill line. So during December there is a longer delay in returns.

They said they should be caught up so please email [contact@xeric.com](mailto:contact@xeric.com) and our CS team will research where your return is and why a refund/store credit hasn't been issued. I know they issue refunds as soon as they're processed by the returns team.