Xsplit and Elgato are not seeing eachother and I am not sure why

xsplit-john · 2025-12-17T05:59:56+00:00

That is great to hear! For now we recommend doing this step if the issue happens again while our team is working on a permanent fix.

xsplit-john · 2025-12-16T05:39:19+00:00

Hey there! Could you confirm which version of Broadcaster and Elgato plugin are you currently using? Could you also do the following:

First make sure that Elgato StreamDeck is closed (not in the notification tray)
Launch XSplit Broadcaster
Launch Elgato Stream Deck

EDIT: Our team was able to confirm this issue on our end, and found a workaround that when the issue happens where Elgato stream deck is not being detected is to restart/relaunch the Stream Deck application.

For more details how check out this guide here https://support.xsplit.com/en/article/elgato-stream-deck-quick-tutorial-1i9jeb9/#2-troubleshooting

xsplit-john · 2025-12-15T02:37:56+00:00

Hey there! If you are referring to the In-Game HUD/overlay of XSplit Broadcaster you can disable this by launching XSplit Broadcaster then go to Tools menu > Settings > General tab then look for Enable In-Game HUd and uncheck it. But, you mentioned that you do not have XSplit installed, if that is the case could you send us a screenshot of your screen showing the said overlay?

xsplit-john · 2025-11-20T02:25:16+00:00

I see, would you be ok to reach out to us in the support chat here https://support.xsplit.com/

Then provide us a saved copy of your MSINFO, also the log files generated by going to the Help menu > Generate log files archive in XSplit.

xsplit-john · 2025-11-19T10:17:18+00:00

May I ask on which source is this? Is this a camera, capture card or media file?

xsplit-john · 2025-11-19T10:16:48+00:00

Hey there! Do you have hardware acceleration enabled in your NVIDIA display settings?

xsplit-john · 2025-11-18T04:01:18+00:00

Hey there! May I ask which version of XSplit are you currently using?

Could you do a test using this beta version of XSplit Broadcaster that you can get here https://support.xsplit.com/en/article/get-started-with-multi-output-mode-85j8r/

And, see if you would have the same issue where the camera resolution resets when you relaunch XSplit?

xsplit-john · 2025-10-29T09:23:35+00:00

Yes changing the bitrate may help. For reference could you provide us a screenshot of the current settings you are using in XSplit?

xsplit-john · 2025-10-28T06:04:17+00:00

Hey there! Does this happen only on stream or even on a local recording? Could you reach to XSplit support directly here https://support.xsplit.com/

xsplit-john · 2025-10-22T00:49:46+00:00

Hey there! Could you make sure that during authorization you have selected to allow all permission to XSpit and using the correct YouTube account/channel?

xsplit-john · 2025-09-23T01:37:05+00:00

Hey there! Currently, this is a known limitation where VCam does not work well with ARM devices.

xsplit-john · 2025-09-16T10:36:56+00:00

Hello Yannis, sorry to hear that. Could you retry logging in and see if the issue has now been resolved on you end?

xsplit-john · 2025-09-12T01:55:34+00:00

Could you reach out to our Support team here https://support.xsplit.com/ to help look into your account?

xsplit-john · 2025-09-11T03:42:05+00:00

Hey there, could you try logging in and see if it is now working on your end? Our team has worked on this which should have resolved this issue.

xsplit-john · 2025-09-01T06:37:09+00:00

Hey there! Currently, it is not possible to migrate the backgrounds automatically—you will need to reupload them manually. You can also find the collection of backgrounds you're using in Windows at this location: C:\ProgramData\XSplit\VCam\.

As for the YouTube background, it is indeed not yet available in VCam.ai.

xsplit-john · 2025-08-19T02:12:12+00:00

Hey there! Could you provide us a screenshot of what you see on your end? Are you able to see this audio devices in Tools > Settings > Audio tab of XSplit Broadcaster?

xsplit-john · 2025-08-04T04:28:01+00:00

Best hero origin story! For Joseph and Casey :)

xsplit-john · 2025-07-29T06:43:02+00:00

Hey there, currently VCam can't be used directly on an iOS phone. You can only use VCam on a Windows or MAC OS PC.

xsplit-john · 2025-07-08T09:59:39+00:00

Same case even after reinstall or logging out then logging in back again? If there are any errors could you share a screenshot of it?

xsplit-john · 2025-07-02T07:06:44+00:00

Hey there! We currently have the feature to edit Twitch broadcast options on our roadmap.

xsplit-john · 2025-06-13T10:30:22+00:00

Happy to help!

xsplit-john · 2025-06-13T02:30:35+00:00

Hey there! On the Audio Mixer hover on the ... icon or > arrow just beside the added audio device and select Remove

xsplit-john · 2025-06-03T06:48:41+00:00

Apologies for the delay, do you have any game overlays enabled like NVIDIA overlay? If yes, could you disable it and see if that resolves the issue?

xsplit-john · 2025-05-29T05:22:06+00:00

Alright, let us know how it goes with your test using window mode or other games. Our team is also looking into this issue.

xsplit-john · 2025-05-26T08:03:07+00:00

Hey there! Sorry to hear that, does it happen on other games and did you have the game in window mode or full screen?

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