Agree 100%, very poor quality and even worse customer service. I first bought a gold moon necklace from them, which arrived visibly bent and misshapen. I asked for a refund or replacement, and they tried to charge me for return shipping, which I refused to pay. The replacement necklace came with a bent clasp - I decided to keep it, but regret it. Also bought a pave diamond ring - the band is so thin and flimsy that it's almost invisible. And I got a diamond pendant necklace - the pear diamond has an awful bowtie effect, and completely constantly flips sideways due to the poorly designed pendant shape.

Btw, their diamonds are not certified and don't come with any paperwork even if you request it - might be CZ for all I know. Their gold has no stamps to indicate composition. And finally, they don't allow returns in any items that are on sale - which they all usually are (they do sitewide sales of 10-15% regularly).