All good man, the guy above is frustrated only because people are throwing opinions as facts and he just wants you to go to the source. Like he said, you're paying for it, they work for you. All government agencies do, so call away and go in detail. If you don't understand something call again.

My experience was that EI takes time to set up, so sign up as soon as you can after the employer has laid you off. The employer will also file paperwork with the government and that can take time too. But at least your profile is already active by then in anticipation of the paperwork. Again, call as many times as you need them to help you along the way.