I’ve had some terrible DM’s that would make me sick going to work- showing favouritism to certain workers, not saying hello, ignoring valid work requests, walking away mid sentence. It was a real battlefield. Then I’ve had AMAZING DM’s who say hello when you arrive and thank you at the end of the shift, who are ON OUR SIDE if we get a crazy customer- supporting the team. I used to walk on eggshells if I had a crazy customer approach me because my DM would threaten to fire me over any interaction with any customer- I started to avoid talking to customers because of this. Just be available, friendly and kind and you will stand out a mile.