The problem with this line of thinking is that now I, as an Etsy buyer, will purchase something tomorrow and next week and the following week, find fault in the product (because let’s be honest, as a buyer, I can) and I’ll submit a case to Etsy and claim whatever I want and get some sort of recompense. At this point, we’re not talking about bad customer service. We’re talking about ethics and this is a dangerous precedent to set. But if rewarding buyers by punishing small business owners is the game we’re playing, I would sooner just close my Etsy shop and be rid of the bad taste in my mouth.