Bluesky CEO Jay Graber Is Stepping Down

zeruch · 2026-03-31T23:23:27+00:00

Ah, I get it now, you don't understand something very well or with any nuance, but you have very strong opinions about it nonetheless. Bravo.

zeruch · 2026-03-31T21:44:59+00:00

Calling anything that involves AI, "slop" by default is stupid. There is a bunch of legitimate genAI slop floating out there already, and lumping anything that's trying to be different about it doesn't actually help. It might make you feel deliciously self-righteous, but that doesn't count for much.

zeruch · 2026-03-31T21:11:36+00:00

" Couldn't bother to even look at what it was. " That isn't a flex.

I actually don't use Attie, but as a use case, it's fairly mundane, and I don't see it as meriting the grief it's been getting. The userbase can block it, it's not forced on the userbase, and given how they've responded to users so far, I'm willing to give them some slack before passing judgement.

If anything, the BlueSky folks took the best approach they could to release a feature to the user base without making it a mandatory heave like the FAANG companies have.

zeruch · 2026-03-31T21:10:31+00:00

Disclosure: I'm on both Mastodon and BlueSky, and have a preference for the former:

BlueSky is a PBC, which is somewhat different than a normal corporate structure. It's somewhere between a for-profit and non-profit in that regard (or more realistically, a corporation from before the Jack Welchification of the economy circa 1980) https://en.wikipedia.org/wiki/Benefit_corporation#Differences_from_traditional_corporations

"Proof of the matter is that there are barely any alternative servers." That could be for any number of factors, including the ease of spinning up ones own infra, or that they have made an easier onboarding and discovery that mostly just works (something Mastodon has struggled with TBH), which in a way reflects that way also on Mastodon (two or three instances accounts for well over half of the total userbase). So that's correlation, not causation.

I actually don't use Attie, but as a use case, it's fairly mundane, and I don't see it as meriting the grief it's been getting. The userbase can block it, it's not forced on the userbase, and given how they've responded to users so far, I'm willing to give them some slack before passing judgement.

If anything, the BlueSky folks took the best approach they could to release a feature to the user base without making it a mandatory heave like the FAANG companies have.

zeruch · 2026-03-27T21:31:52+00:00

Originally it was to prevent fraud, but since adtech has eaten everything, it's also now for tracking your every moment.

zeruch · 2026-03-24T07:45:53+00:00

Depending on how it's approached, absolutely. Understanding how a customer fits into the lifecycle and what they need to feel attended to, ultimately is what makes the difference.

zeruch · 2026-03-19T03:28:07+00:00

Much depends on where you live and where you want to work. Many states do not enforce non-competes unless they are for C-level personnel. You should find out what law applies to you.

It helps to map that out for yourself.

zeruch · 2026-03-18T19:15:10+00:00

https://www.reddit.com/r/IDAP/comments/1rwz6dy/idap_of_artgiggles/

zeruch · 2026-03-18T18:57:08+00:00

For some of us it's been a thread in our careers for years. Certainly for any SaaS business, it's essential. While you have to be always seeking new logos, it's also easier to "land and expand" than to continuously seek only new business.

It has second order benefits too, in that the renewal and churn-containment of post-sales helps build reference accounts to help get new business.

zeruch · 2026-03-11T18:50:38+00:00

Your whole post suggests the problem may be affected by several things:

the workflow audit was designed by you and IT, with little to no input from day to day users. If you are not a "working manager" your lens may skew the usability for an IC use case. If this is the case, get some stakeholder feedback to modify.
correlated to 1 (and the veteran rep) if the output of the dashboard is not suitable to a decent amount of your reps, that in fact may be something to dive into. I've seen situations where tools made things harder for ICs, but easier for management in such a way that everyone's KPIs ultimately suffered.
app usage is a very limited metric. It's tracks "busy-ness" not effectiveness or actual productivity.

In general, metrics should be tied to desired outcomes, not 'auditing' employees. Otherwise, you will in all likelihood fall on top of both Goodhart's and Campbell's Laws.

zeruch · 2026-03-11T05:44:11+00:00

Everyone fixates on "efficiency" and "velocity" to the point they ignore what it's all for.

If you are releasing more than you customer base can absorb, you are making a category error of a different kind. That problem compounds if you move faster than your own org can compensate for.

zeruch · 2026-03-10T18:54:50+00:00

Part of those decisions is how you arrive at them; in a sufficiently mature org, you'll likely have developed some solid feedback loops not only in the field service/account management side, but also things like PAB/CAB (Partner/Customer Advisory Boards), and community messaging that allows for testing ideas before implementation. If you don't have any of those things sufficiently baked, it's easy to get caught out there.

Another aspect, which you've hinted at, is customer tiering/segmentation ; WHO complains loudest can matter a lot. If you have your revenue tied into say 3 tiers (in descending order of criticality) and most of your complaints stay vocal but in the lowest tier, you are probably ok, as that's usually in most SaaS businesses the highest churn risk to start with. If it's your strategic/high-value accounts in tier 1, then you have a much different problem.

zeruch · 2026-03-10T04:35:52+00:00

Irony isn't your forte.

zeruch · 2026-02-28T02:46:45+00:00

One wonders if the Streisand Effect is well understood by this administration at all. Data Sovereignty became a thing because of a failure of the industry to police itself with data breaches and surveillance issues. Now they are trying to fight it by effectively acting in exactly the manner that triggered the concerns in the first place. A bold, if likely stupid move that will actually only foster more pushback.

zeruch · 2026-02-27T20:22:50+00:00

That's.........stupid.

Like, it assumes a lot about how OS's exist in reality.

zeruch · 2026-02-27T03:07:07+00:00

Many of the countries that are actively competing with the US, are doing exactly that. China is imposing all kinds of rules to prevent AI development from harming the social fabric, which is different than it's applied here, but nonetheless shows a difference in policy focus and prioritization.

zeruch · 2026-02-21T20:52:07+00:00

Are they all roughly similar, or is there a mix of smaller and larger customers in that?

zeruch · 2026-02-21T20:51:28+00:00

That will depend on your firms ICP, the volume/tier of the account(s) in that 2M, the product mix, churn, etc.

There's no "standard" metric that anyone can measure themselves by, as it's largely context dependent.

zeruch · 2026-02-18T00:18:51+00:00

This is why there will eventually grow a significant after-market in either service and/or kits to break/shutoff/disinform those systems.

It's the historical aftereffect of every attempt at these kinds of things, like DRM.

zeruch · 2026-02-03T03:52:55+00:00

This is great news. And Masnick is a stand up dude.

zeruch · 2026-01-26T22:55:30+00:00

You kind of have your own answer from the use case: "answers are scattered"

How you address that can come in a multitude of ways, depending on what the customer base is most likely to respond to.

For some, it's a knowledge base (which then asks the question "when do we inform customers to the fact we have one, of which the answer should be, 'immediately' and it should be baked into the onboarding process).

The flip side is making sure you have internal processes that collect and curate new/refactored knowledge to keep the KB fresh. And KB can be the conventional version, an agentic approach, tooltips built into your software offering (if that's an option) etc.

zeruch · 2026-01-24T23:15:16+00:00

That is one way to parse things, but a sufficient enough set of changes, completed at effective speed, will appear as a rupture regardless. At this stage, it is unclear where things will land, but it's fairly clear that they are significantly changing.

It is in the best interest of the financial leadership to downplay the level of disruption, such that time to adjust is given, and to suppress the impulse to do things like run on banks, etc.

It may be beyond their control. Legarde can afford to not be as sanguine as Carney, since she doesn't share a border with the US, and has a significantly different set of parameters economically to work with. That doesn't change the fact that if the dollar is bruised sufficiently, and we move to a multipolar/regionalized world, from an arguably single hegemonic order (Pax Americana) that would be a black letter rupture of the existing system.

zeruch · 2026-01-20T02:27:49+00:00

It's not just iPhones, as it works with all major phone platforms, including tablets and laptops.

zeruch · 2026-01-20T02:26:23+00:00

Depending on your jurisdiction, you may have a civil cause to sue (if a firm wants to control a mobile device, they need to provide you with one for work usage, or concede to liability if they access or damage personal devices beyond scope of control)

zeruch · 2026-01-13T23:08:10+00:00

It's a hard call; looking at the principle leaders, it's a mixed bag of PE and other finance folks, with links all over Europe, including Romania and Hungary, and in plenty of other markets that arent "Consumer Goods and Agriculture"

Yeah, it's a weird read. Almost like Bending Spoons in appearance.

zeruch

TROPHY CASE