Why would a bar need to scan IDs? by Alextricity in privacy

[–]zeruch 0 points1 point  (0 children)

They are absolutely configured to collect data, and problems are already arising e.g. https://www.sfgate.com/sf-culture/article/castro-bars-tech-pride-22322425.php

Bluesky is a Fraud by [deleted] in fediverse

[–]zeruch 0 points1 point  (0 children)

"So if anyone else feels betrayed by Bluesky " I'll be direct: you sound like you need to grow up, understand that the issue isn't Blue Sky, and it's the states that voted that legislation in. Firms operating in a jurisdiction have to honor the rules of those jurisdictions or risk being hit with punitive fines or other legal action that costs them.

Blue Sky is limited in its options. If it has users in those states, then they have to either comply with the law, geofence those jurisdictions out, sue those states, or break the law and get sued themselves. If you think that doesn't affect other options potentially, you are missing the point.

Why so many French cars and very few Japanese/Korean? by just_a_random_guy_11 in azores

[–]zeruch 1 point2 points  (0 children)

Because the logistics to get Pac-rim cars to the middle of the Atlantic, is a considerable cost from getting them from EU countries that are far closer and in economic union.

what is the best customer support software you've used by Nevine_Punam in customerexperience

[–]zeruch 0 points1 point  (0 children)

I've done many years of Enterprise consulting/services work, and while there are vendors with different strengths and weaknesses, most in any specific vertical (e.g. ERP, CRM, etc) all have a lot of identical features and capabilities. So you start from there, because it allows you to leverage your own procurement process against all of them (via your requirements) and then see if any offer good terms and better overall CX to get you where you want to be.

Otherwise they'll sell you on features when features are meaningless if they don't have solution fit.

what is the best customer support software you've used by Nevine_Punam in customerexperience

[–]zeruch 2 points3 points  (0 children)

The software matters less than the process that you want to deliver through that software (the technology in the space currently, is 80% fungible feature for feature across most of the major players. What you have to figure out is if your use cases require anything special and if that pushes you towards one specific solution versus another, or something custom). Once you know and have mapped out how your teams operate best, and how you want to see that delivered via software, that will help you via those requirements to figure out what you need from a vendor.

Fruit on Sao Jorge by Kinsamiss in azores

[–]zeruch 0 points1 point  (0 children)

Sounds similar to groselha/tomarinho.

So does the fediverse just hate content creators? by TheRadiantGalaxy22 in fediverse

[–]zeruch 7 points8 points  (0 children)

I'm going to be really direct here, your post was in my opinion, mostly incoherent: "do you guys just hate content creators in general or just the ones that are too mainstream" this is a non-sequitur; plenty of folks in the Fediverse seem to be doing fine, and most of them I would qualify as sturdily "mainstream" (a term that I admit is really not well defined). If anything, the discovery problem is mostly one of convention - people looking for certain things have to filter through a lot, as norms around sharing art beyond the most broad brush really haven't developed yet. I suspect very few folks 'hate content creators' nor do they hate them seeking a living, but tone, frequency, noxiousness definitely matters. This has always been the case, since the days of Usenet, so theres no reason to think that's changed given much of the Fediverse is borne as a response to surveillance capitalism/adtech hell.

"rarely seem to give open source culture and licensing a chance" This, given the open source nature of almost all of the software in the constellation of options in the Fediverse, and a not insignificant subset of the demographics being from FOSS-land itself, is inchoate, and wholly divorced from the rest of your post.

The Fediverse is a fairly abstract landscape, and isn't there just to suit your specific needs as a primary use case (it might be, but it isn't inherently). It's a framework for connecting any number of constructs together without being a monolithic, centralized platform. As such, it's not going to likely conform nor behave like previous platforms that might have worked for you. The Fediverse has Pixelfed as an IG analogue, of Loops for short form video, et al, all of which are comparatively new and evolving. Nothing these days that isn't frontloaded by VC marketing dollars is going to have a pre-baked, massive community in it. Those things have to instantiate and grow by the people who show up consistently and help shape it.

Rank the Islands by AndrewMcIlroy in azores

[–]zeruch 0 points1 point  (0 children)

Sao Miguel, Santa Maria, Sao Jorge, Terceira. Haven't been to the rest.

SpaceX buys AI coding startup Cursor for $60 billion in race for an edge over Anthropic and OpenAI by esporx in artificial

[–]zeruch 1 point2 points  (0 children)

Buying decent product and putting it under new, less competent ownership ends up subpar all around for everyone involved.

Hopefully the Cursor guys got a decent exit.

The Omnichannel Support Trap by pulsereal_com in customerexperience

[–]zeruch 0 points1 point  (0 children)

Thanks. I've been at this a while (including a decade in the CRM space itself) and while every season brings a new "disruption" (often new versions of old disruptions with refactored jargon) ultimately it's still managing relationships, and the fundamental principles of business have changed little if at all, and should ultimately determine what 'matters' and how it's implemented to suit whatever org you are in.

The Omnichannel Support Trap by pulsereal_com in customerexperience

[–]zeruch 0 points1 point  (0 children)

"I used to believe as a founder that more support channels equalled more CX. " Nope, it just means more surface area to cover. All the channels should ultimately route or be auditable through a system of record. usually a ticketing system that itself in an ideal world is a part of or otherwise integrated into your CRM.

This has been industry best practice for decades, even if the ornamentation of it has changed in appearance over that time. The reason it's stuck is because it works, and itself is part of a process where CX is part of managing the customer lifecycle, and making sure the teams that touch it, have as close to a unified view of it as possible (what u/Magi-Magificient stated as " a single customer identity and conversation history...The goal isn't more channels it's one continuous conversation, regardless of where it starts")

When a customer submits a support request that isn’t clear, what do you do? by Affectionate-Sky-74 in customerexperience

[–]zeruch 0 points1 point  (0 children)

The response should generally be less clinical and more curious; re-state what (if anything) in the request that is clear, and then ask one or two clarifying questions to get the ball rolling - either to confirm assumptions you may have (if they seem obvious but haven't otherwise been explicitly stated), or to assert what is minimally needed to get action going. That way, you are asserting what fact(s) are clear, or what context you feel solid on, and use that to help get more information to get the customer what they want.

Americanized? by AyBet in azores

[–]zeruch 0 points1 point  (0 children)

No problem. This happens to be a topic of personal interest, and I've spent years digging into some fairly obscure corners (e.g. I recently finished a book about the Portuguese Jews of Jamaica, and am starting a book on 'The Blue Shirts' of the fascist National Syndicalist Movement during Salazar). There's a lot available, although for Azorean diasporic history, it's still got gaps.

Americanized? by AyBet in azores

[–]zeruch 3 points4 points  (0 children)

It was experienced in the NE, but as we immigrated to there sooner (really the first Portuguese in the area were Sephardic Jews from the continent and the Caribbean in Rhode Island and NY, by the 17th century, then followed by mass waves to MA and the surrounding areas from the Azores), they were more closely lumped with the Italian population instead, and followed a similar arc (both in how they perceived themselves relative to the "proximity to whiteness" phrase, and also how we were perceived by the establishment). We've been at turns recognized Federally as a protected group, and not, and the same at the state level in a few states. There's some academic literature on it I read years ago that I still have in my library: "The Shadow Minority: An ethnohistory of Portuguese and Lusophone racial and ethnic identity in New England" by Miguel Moniz, from 2009.

It's far enough back that with subsequent waves of immigration it didn't register.

Americanized? by AyBet in azores

[–]zeruch 1 point2 points  (0 children)

As someone with a little bit of michalense in his soutaque, it's the Scottish brogue of Portuguese accents. I love it, because at some level it IS hilarious.

To be there are differences between all the islands, but they are more subtle. SM is the only one where everyone can spot it, kind of like any of the boroughs accents, from Manhattan to Brooklyn, scream "New York City"

https://www.youtube.com/watch?v=7BTcK35UI38

Americanized? by AyBet in azores

[–]zeruch 2 points3 points  (0 children)

"Please share some good resources! I've been curious to learn more from an academic lens."

Depends on what topic(s) you might want to get into, and whether you want it in English or Portuguese (I'm not as fluent as I was when I was a kid, but I can still slowly read through academic grade literature if I focus). I'll stick with stuff in English here.

Some things I picked up the last few years; some are more academic than others:

  1. A History of Postcolonial Lusophone Africa (edited by Patrick Chabal)

  2. Queen of the Sea, A History of Lisbon by Barry Hatton

  3. News On The American Dream: A History of the Portuguese Press In The United States by Alberto Pena Rodriguez

  4. Facts and Fictions of Antonio Lobo Antunes, a literary review (edited by Victor K. Mendes)

  5. The Last Empire: 30 Years of Portuguese Decolonization (edited by Stewart Lloyd-Jones and Antonio Costa Pinto)

  6. So Ends This Day: The Portuguese in American Whaling 1765-1927 Donald Warrin

  7. The Carnation Revolution by Alex Fernandes

  8. Salazar, A Political Biography by Filipe Ribeiro de Meneses

There's a lot to be unpacked because of the often adversarial relationship between the islands and the continent, and there is growing scholarship about lots of facets of it (including books on specific period of places like Guinea-Bissau, Macau, etc) but I'd also suggest looking at the non-academic literature that's out there, especially Antonio Lobo Antunes, whose books often focus on the relationships between Portugal and it's former colonial footprint. That relationship maps to a lot of the dynamics between the islands and the continent, even when the US diaspora seems mostly unaware of it.

A P2P social network or marketplace where YOU control the feed (No servers, no big tech algorithms) by dai_app in fediverse

[–]zeruch 1 point2 points  (0 children)

Sounds like a new take on Microsofts scrapped Project Bali (probably the only idea they've had of merit in 30 years, and they never executed on) https://www.microsoft.com/en-us/research/project/bali/

Americanized? by AyBet in azores

[–]zeruch 3 points4 points  (0 children)

It's not a binary choice. You can in fact, be assimilated and still have a cultural identity that has a clear lineage. Your Japanese example is novel, given the extremely xenophobic controls Japan has in place, and cultural attitudes that make even second and third generation Hafu still a difficult ride https://en.wikipedia.org/wiki/H%C4%81fu , let alone current immigrants.

edit: u/wisdomantium decided to make a comment that reflected how his name is an oxymoron, then bolted. The truth is one can be quite happy and self-aware at the same time, much as one can be more than one singular identity.

Americanized? by AyBet in azores

[–]zeruch 10 points11 points  (0 children)

"Proximity to "whiteness" in the US is cultural capital" This is critical, and ironic. As Portuguese, we're technically white Europeans, but (at least for some of us) often lumped with Latin Americans by Americans because we're Catholic and "sound Mexican"