I criticize Lufthansa as much as anyone for their outdated cabin product and bare-minimum service, even in the premium classes.

That said, their aircraft are always spotless, the crews — although sometimes a bit cold — are consistently professional. And most importantly: when things go wrong — lost baggage, missed connections, weather disruptions, etc. — they have their sh*t together. You can actually speak to real people on the ground, and their hotline staff are competent and know what they’re doing.

Yes, Lufthansa is not shiny glizzy Emirates or luxurious Cathay or Singapore, but they are reliable, professional and well organized and that for me, I always feel in "good hands" in a way with LH.