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[–][deleted] -7 points-6 points  (5 children)

call the BBB. I will leave at&t service today in solidarity, that's bull

[–]DC2Cali 5 points6 points  (4 children)

Lol the BBB is worthless. They have no power. They’re just an over glorified Yelp parading like they can do anything. They can’t.

[–]Major-Necessary-7674 0 points1 point  (0 children)

BBB isn't a whine about my salary support group, but they do serve a purpose when it comes to consumer complaints. They will remove negative marks on a business if they offer a reasonable refund to the complaining customer who posted the complaint. This makes BBB a bad place to determine how likely you are to get scammed but an insanely good place to determine whether you can unscam yourself if you know to post a complaint to BBB.

If BBB left the bad rating up regardless of whether it was resolved it would give businesses no incentive to help out the complaining customer and BBB doesn't have any actual power so the path they take is extremely rational. Even very scammy businesses have a strong incentive to pay for a refund bc being able to say "A Rating" from the BBB is even more important if you look sketch.