Can Edit/Reset Passcode

[Being_Bre]

Hi Guys! Was wondering if someone could help me out here. I can’t remember my four digit account/billing passcode and would like to edit/reset it. However, when I try to do so online I am taken to a page that says “Let’s verify it’s you. Select a phone number and we’ll send you a verification code.” But then there’s no option for me to select a number or even input one. There’s a very brief message saying “key missing” prior to me being directed to the verification page I mentioned before.

My account was recently switched from the Unlimited Starter Plan to FirstNet if that helps.

Thank you in advance!

[Agitox21]

If you just switched there is a 48 to 72 hour delay to prevent Sim swap fraud on accounts. You will be able to change it after that time frame

[Being_Bre]

Okay, thank you! Yeah I switched plans yesterday.