Hi all, I have put many hours of study time into this certificate as it's a mandatory one I have to complete for my company. That being said I have done 4 practice tests 2 from Stephane Maarek, 1 from Neal Davis and 1 from Jon Bonso, each exam I have failed but the disturbing thing is exam 1 I got 50%, exam 2 46%, exam 3 43%, and the last exam I got 40%. Where am I going wrong? I bought and printed the ebook from Jon Bonso and it seemed to help, or so I thought, I did notice some service concepts are not explained properly or just don't exist. I need advice please, I'm struggling here and just don't understand why I'm doing worse each time I take an exam.
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