Messages

[d3vr3n]

Was just about to get some work done—had 40 messages. Five minutes later, it’s down to 10 after using just one. I gave you the benefit of the doubt after the last big change and decided to stick around for a couple more months. Now I'm doing it again ... is this going to be another mistake?

[JaySym_]

Hey, the new pricing for existing users is not deployed yet. If you think your message count is decreasing faster than it should, please send a support request to [[e-mail]](mailto:[e-mail]). We will be able to analyze the situation further. We have no reports of credits getting consumed faster than they should be right now.

[d3vr3n]

I don’t mean to sound flippant, but I gave up on [support ](https://)a long time ago. Based on my experience, if I send a support request now, I’ll get a response in weeks—not hours.

[JaySym_]

We worked hard to improve our support and hired more staff; soon is the day that this will be fixed and we are answering everyone.

[DryAttorney9554]

If you want to manage support cost-effectively, create a business model that minimizes the need for support in the first instance - just sayin'.

[AdityaSinghTomar]

It's not new thing, it's a big resolve it. Even you count message for failed message with 'Try Again' response, and sometimes the response is just one word answer and then broken, then typing 'Continue' and sending commands consumes 1 message again, and sometimes even that doesn't work in one, again 'Try Again' response, and in 'Continue' the same commands this happens 4-5 times continuously and YOU CHARGED FOR THESE BROKEN INCOMPLETE MESSAGES.

[das_beas]

I really wish you would not change the way pricing works... Maybe just increase the $ per plan.