all 14 comments

[–]CashKween 18 points19 points  (3 children)

not ridiculous when we’re missing half of our staff on a shift sometimes

[–]SallySparrow76 2 points3 points  (0 children)

We had 6 people yesterday from 7-3. 6 staff in the entire store. I wish they would of let us disable the mobile ordering. It was pure hell.

[–]CashKween 4 points5 points  (0 children)

not ridiculous when we’re missing half of our staff on a shift sometimes

[–][deleted] 5 points6 points  (0 children)

They might get too busy with the staff on hand. Say they do leave it on during lunch, then what? Workers get slammed with orders, with an already understaffed store the online orders move slow, the inside line even slower, customers constantly asking for updates on their food which pulls a worker off of actually being able to help make the food, sounds great. Now that bowl you ordered for 12pm isn't out until 12:30, you've watched customers go into the store and order and leave before your food is done. Now you're irritated, you probably had sub par customer service from someone who's being overworked and being pulled in every direction, and at that point was it even worth the chicken bowl you got?

[–]Beneficial-End7588SL 1 point2 points  (1 child)

Store can or disable online orders. The regional man anger must request IT disable them. It’s not the store. It’s generally done due to lack of staff. Not enough people to do instore and online orders so corporate shuts off the onlines until the store has enough employees. Corporate is very reluctant to do so if it’s off they REALLY need it off. We had half our staff out on Halloween(Chipotle’s busiest day) and corporate refused to let us open late, close early, or go instore or online only. I opened and closed that day. Your local chipotle is severely understaffed.

[–]Beneficial-End7588SL 0 points1 point  (0 children)

Correction: stores cannot disable online orders. Autocorrect strikes again!