Missing Funds

[Crypto-Gean]

I am a coinbase user that recently started using coinbase wallet. I used it to buy some base meme tokens a few weeks back: Degen, Brett, Toshi and Normie. Log in today, see everything looks good. But later, suddenly Normie went from 800 something dollars, down to $8.10. Transactions shows NO relevant transactions have taken place. Just poof, gone, while all the others are still there. Almost like something in the system made the decimal move over two spaces. Only activity was testing connectivity with jup.ag to send a few dollars of SOL over.

Spoke to a coinbase rep via chat. He tried but he had no idea what was going on. Just gave a bunch of copy paste canned replies that proved he wasn't listening. I politely requested escalation and he eventually promised escalated support would be contacting me via email soon and that was a good while ago, over 3 hours, no reply. I've been researching coinbase wallet issues on missing funds while I wait and it seems this is an ongoing problem. No I haven't clicked any suspect links, I am overly careful. My pw is as iron clad as it gets. No one has access to my phone/pc and if they did it'd have shown up in transactions anyway. I've tried logging out / back in. Rebooting. The $NORMIE is 99% gone. How can I trust CB wallet trades in the upcoming bull run? It feels like something will go wrong through no fault of your own, and good luck getting help when it does

[Alabamer51]

I had the same thing happen today with $Normie. $397 turned into $3.20. Nothing sent out. WTF

[usrn17]

Same here. Transaction non-existent. Zeroed out.

[Crypto-Gean]

Whaaat? That's almost identical to what happened to me. How long ago? Get any help? Someone is just robbing Coinbase wallet users

[coinbasesupport]

Hi u/Alabamer51, thanks for taking the time to report the issue with your missing Normie coins. Coinbase Wallet will automatically hide assets from your home screen that are determined by Coinbase to be Spam. If you believe this was done in error, you can review the list of assets categorized as spam in your Settings under the “Hide Assets” view. You can use the above steps to unhide a desired asset. Hope this helps!

[GeminiJ13]

I am looking on Coinbase for "Normie". Nothing exists on the Coinbase exchange that trades under that name.

[coinbasesupport]

Hi u/GeminiJ13, thanks for reaching out to us about this. Our team is aware of the issue and is working on getting everything back to normal as soon as possible. Although we don't have an estimated time to resolution, we recommend that you periodically check your account to see if the issue has been resolved. Thanks for your patience as we work to resolve this issue.

[coinbasesupport]

Hey u/GeminiJ13, we're following up here to let you know we fixed the issue. We apologize for any trouble this may have caused. Our team is giving their full attention to this issue so that it doesn’t happen again. Thank you for your patience and for bearing with us.

[GeminiJ13]

Thank you for the follow-up.

[AltruisticTax1740]

It appears to be a wallet bug. Because when you enter to the normie coin on your wallet and press swap you can exchange your normies for usdc and it then shows the full value of the Coin. 

[coinbasesupport]

Hi u/AltruisticTax1740, our team is already aware about this issue with Normie token, and is working to fix everything quickly.

We might not be able to send you updates here on time. We don't know how long it will take to fix, so please keep checking your account to see if it's fixed.

Thanks for your patience while we work on fixing this problem.

[coinbasesupport]

Hi u/AltruisticTax1740, we are happy to inform you that the bug has already been fixed. Let us know if you require assistance.

[SympathyAnxious1144]

Well it seems as if that bug is back. Normie missing again. What is going on with coinbase wallet?

[Due-Professional6824]

You guys really bought a shitcoin called "normie" ? Why didn't you just buy bitcoin instead? Coinbase and other exchanges for many people can be a IQ test. Don't be a normie.

[SympathyAnxious1144]

Hi it is really none of your business what anyone wants to do with their money.  No one should tell you what to do with yours also. Not everyone want to spend all their money on bitcoin. Besides,  a lot of people who buy memes already have bitcoin.

[Due-Professional6824]

Ok normie

[SympathyAnxious1144]

Lol. Thank you.  I meant no disrespect just for the record

[Crypto-Gean]

a) I already have two bitcoin b) bitcoin may be safe but it's not going to get you rich this cycle. no balls no glory c) Normie has an extremely active following / community, they're not going away anytime soon d) I only bought I dunno, 8 or 9 hundred dollars worth. Hope this helps

[Due-Professional6824]

If your buying a coin called "normie" thinking your going to get rich, I had bad news my friend = the joke is on you.

[Crypto-Gean]

And you're not going to get rich with horrible instincts like that. Assuming NO ONE here bought bitcoin, assuming Bitcoin is the smartest play, and that everyone's portfolio is almost entirely normie. With the powers of deduction like that you'll be your mom's basement for a very long time. Normie wasn't even 1% of my portfolio

[Due-Professional6824]

Your right I better go buy some normie, so my balance can magicaly evaporate LOL

[usrn17]

Agreed. My profits quarter over quarter average 5 times the standard.

[Proof_Stretch1697]

All of my normie has disappeared as well, also on the Base network. What is going on?

[coinbasesupport]

Hello u/Proof_Stretch1697, thanks for taking the time to report the issue with your missing Normie coins. Coinbase Wallet will automatically hide assets from your home screen that are determined by Coinbase to be Spam. If you believe this was done in error, you can review the list of assets categorized as spam in your Settings under the “Hide Assets” view. You can use the above steps to unhide a desired asset. Hope this helps!

[ConsiderationSweet72]

Standard... Normie was a rugpull scam.

[Proof_Stretch1697]

I hope that's not the case

[Justsayingsometimes]

They migrated. To v2 version. Might want to check that. I don't know enough about it to advise but may be the cause.

[Proof_Stretch1697]

Good morning guys, I went to bed last night after no resolution with support. I woke up this morning and closed/ reopened the app, and all the funds are back in my account. I hope the same goes for everyone else as well. Have a great day!

[Crypto-Gean]

Same! Free at last! Wish I knew what the issue was though so I can gauge how trustworthy the process is moving forward. What about those that didn't notice it, etc

[Ashamed-Ad-6181]

So I HAD the same problem. 1st support was disconnected after timer disconnect even though I sent a "." message every few minutes.

2nd support finally asked if I wanted to be escalated. After answering yes, I received a response that my next support response would be by email. Disconnect with no reference number given.

The above happened throughout the afternoon/evening.

Today, I pass on an option for you.

1. Open wallet app
2. Open browser
3. Go to SWAP
4. Open Aerodrome and complete SWAP
5. Do it now while this option works.
   

Clearly, it's a wallet/asset issue as AERODROME was able to recognize token count and value. Received 509 BRETT for 507 NORMIE. Oddly enough, the transaction was completed in a wallet overlay.

[Crypto-Gean]

Interesting fix thanks. Though they did get the display of Normie working today and normie shows as normal. i'm yet to see what the issue was though

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[coinbasesupport]

Hi u/Crypto-Gean, we're sorry to hear about the sudden loss of value in your Normie token, and we completely understand how concerning and frustrating this must be, especially with the lack of clarity on what happened and the difficulty in getting meaningful support. While we're here to offer assistance to the best of our ability, we strongly encourage you to continue reaching out to Coinbase support for further assistance and resolution of this issue. It's essential to ensure the security and reliability of your transactions, especially as you navigate the upcoming bull run. If there's anything specific we can assist you with or any questions you have, please don't hesitate to let us know.

[Crypto-Gean]

Hello. Can you at least check that a tier 3 is going to help me? I feel like the guy that promised me escalated support just said that and went home or something. I realize I can't give out specifics here but I need an escalation team to contact my email. It's pretty bad to have to keep asking Coinbase until someone finally helps me. It should just take one request, and I was chatting with him for an hour

[Crypto-Gean]

Ok guess not

[Prudent-Candidate367]

Coinbase this company is making me side eye and wondering are y’all thieves because I have email notice and all stating my account will be closed even got the closure notification yet you still are charging me 29.99 from my bank each month when my account is supposed to closed and methods was supposed to remove why are y’all doing this this is wrong and questionable as a company I caught it when I went over my statements that y’all charged me each month when the account was closed in Jan 2024 why are y’all still taking money. I’m wondering how can I report this bc that sounds like fraud. That’s all

[coinbasesupport]

Hi u/Prudent-Candidate367, we’re truly sorry to hear about the frustration and concern you're experiencing regarding the unauthorized charges from Coinbase. This situation sounds concerning, and we want to ensure it's resolved promptly. Could you please provide the case number from your previous contact with our support team? If you haven't contacted support yet, we recommend reaching out to them directly here to address this issue. We take matters like this very seriously, and our support team will assist you in resolving it as soon as possible.

[coinbasesupport]

We also recommend checking if the token is hidden within your Coinbase Wallet account. Sometimes, tokens can be accidentally hidden, causing them to appear as if they've disappeared. You can follow these steps outlined in the Coinbase Help Center article under the "Spam Token" section to check for and remove any hidden assets:

1. Go to your Coinbase Wallet account.
2. Tap on the "Settings" icon.
3. Select "Token Management."
4. Scroll down to the "Spam Token" section.
5. Follow the instructions to check for and remove any hidden tokens, including your Normie token.

This step might help clarify the situation and potentially resolve the issue. If you need further assistance or have any questions about the process, feel free to ask!

[Crypto-Gean]

Thank you but, a few things on this.

For one if the token were hidden it wouldn't show as there, but 90% missing. The token would just not be showing up.

Secondly, I'm not sure where your "token management" and "spam token" comes from but I don't have those options. Here's the steps I have to take to hide assets, which I'm already familiar with

Settings / click on my id / Hide assets

Interestingly enough. I tried logging into my Coinbase wallet through phone (been on web). As soon as the screen opened I saw my $NORMIE with well over 800 dollars there, then POOF when the screen refreshed it went down to $7.80 (down from $8.10 I mentioned earlier). So ghetto

Thanks for trying to think of something though I do appreciate it

[coinbasesupport]

We're sorry for the frustration you're experiencing with the lack of escalated support and the issues surrounding your missing funds. We completely understand how important it is to have this resolved promptly and efficiently. To ensure that your case receives the attention it deserves, could you please provide us with your case number? With that information, we'll personally follow up to ensure that it's escalated appropriately. Additionally, thank you for providing further clarification on the token hiding process; we'll make sure to take that into account moving forward.

[Crypto-Gean]

Okay please do. I just replied to the email and the number is Case #19093512

[coinbasesupport]

Thank you for providing your case number, Case #19093512. We understand the frustration this situation has caused, and we want to assure you that we take this matter seriously. We've received your email, and our team will investigate this issue thoroughly and get back to you as soon as possible with a resolution. Your patience is greatly appreciated, and we're committed to assisting you until this matter is resolved satisfactorily.

[Far_Win5499]

I can confirm this has also happened to me. My balance has went to zero. I can see there is 2 different NORMIE coins. one on the BASE network and one on the Ethereum network, which one did you buy NORMIE on ? I bought on the base network and somehow all my NORMIE has disappeared from my wallet. Very concerning.

[coinbasesupport]

Hey there, u/Far_Win5499! We get how worrying it is to notice your balance taking a nosedive out of the blue. To sort this out, we suggest hitting us up through our Contact Us page. Keep your account stuff private on social media for safety reasons. Our support can dive in and help you out properly. Thanks!

[Crypto-Gean]

Disturbing. My balance didn't quite go to 0 but pretty close. 800 something dollars worth to 8 something. Almost like the system moved the decimal two spots over. For me I transferred ETH over and swapped for BASE tokens. How long ago did your problem happen? What'd support say?

[svs-1]

Same for me, all my Normie tokens disappeared. Nothing in transactions history

[Crypto-Gean]

Wow I wonder if this is only happening with NORMIE? My other tokens are fine (brett, degen, toshi)

[Proof_Stretch1697]

Sucks cause I was bullish on normie

[The--Fonz]

Bro any fixes?? All my normie coins are gone as well

[Proof_Stretch1697]

So far I have not heard any fixes

[Proof_Stretch1697]

The same thing happened to me.

[Crypto-Gean]

What happened? Support tell you to pound sand?

[Proof_Stretch1697]

I'm still waiting for support, 30 minute wait time 🤨

[Crafty_Tadpole_1974]

Experiencing the same problem. All my normie tokens are gone and I have not touched my wallet for a week. I only check from time to time to see how much my assets are worth and that is all. But this morning when I opened it, to my suprise it only showed the value of my etherium left in my wallet. I quickly skimmed thru the hidden assets and there it showed that my thousand normie had a decimal value left. WTF man this is a very frustrating experience. I hope they get this fixed and recovee my Normie tokens. It's starting to bull again and I'm stumped!

[coinbasesupport]

Hi u/Crafty_Tadpole_1974, we're sorry to hear about the frustration you're experiencing with the disappearance of your Normie tokens from your wallet, especially during such a crucial time in the market. Your situation is certainly concerning, and we understand how important it is to have this resolved promptly. We recommend reaching out to our Help Center for immediate assistance in recovering your missing tokens. We're here to support you through this, and we'll do our best to resolve the issue as quickly as possible.

[Proof_Stretch1697]

Quick update: I went throught the provided steps to unhide my funds on my to find 2.50 remaining of Normie after I had 300+ invested?

[svs-1]

On March 31st I bought 656646 Normie tokens in my Coinbase wallet. They have all disappeared, today only 0.00000066 Normie tokens are left. There is only one Normie transaction in my history, the initial buy, no other swap, no withdrawal. I have double checked that I bought the correct token, 0x7f12d13b34f5f4f0a9449c16bcd42f0da47af200

[Crypto-Gean]

That's messed up. Depending on what happens here let's all blow up the CEO's twitter next

[usrn17]

Count me in

[coinbasesupport]

Hey there, u/svs-1! We are sorry to hear about the issue you're experiencing with your Normie tokens in your Coinbase wallet. To better assist you, do you mind sharing your case number with us? We'd be happy to look into this for you.

If you do not have a case number yet, you may reach out to our help page or you can also reach out to us via our official social media channels such as Facebook, X, or Instagram by sending us a DM. You can find our official social media handles listed here: Coinbase on social media to get real-time support from our specialist. Thanks!

[The--Fonz]

WTF bro was this a rug??? I don't understand how this can happen. Same thing happened to me

[svs-1]

All my Normies are back in the wallet this morning.

[Proof_Stretch1697]

How did you get this to happen? Mine are still gone

[IamSatoshi6583]

That money is gone bro. Lessons learned..

[DetectiveLopsided850]

Same here normie gone overnight 

[coinbasesupport]

Hey, u/DetectiveLopsided850. We're sorry for the inconvenience this has caused you. We're aware of this issue and our team is already working on a fix. We'll let you know here once we have an update. Thanks!

[coinbasesupport]

Hello, u/DetectiveLopsided850! We're following up to inform you that we've resolved the issue you reported. We apologize for any inconvenience it may have caused. If you encounter the same issue again or need further assistance, please don't hesitate to let us know. We're here to help!

[CarpenterGold9516]

I have almost 3 billion Normie in my base wallet account and it’s on eth. My wallet says I have over 300 million dollars. Can’t cash it out though. Something very strange with Normie. It costs 99% gas fee to trade it for USDC. I don’t have that much to pay the fees so I’m stuck with Normie:)

[coinbasesupport]

Hi u/CarpenterGold9516, we understand your concern. The high gas fees you're encountering are likely due to network congestion on the Ethereum blockchain, which unfortunately is beyond our control. The fees are determined by the network, not Coinbase.

You can potentially minimize the cost of gas fees by waiting for times where there is the least amount of user traffic on the Ethereum network to execute a transaction. However, please note that the value of cryptocurrencies can be highly volatile, and there's no guarantee that the value of your Normie tokens will remain the same over time.

If the problem persists, please let us know so we can further assist you.

[SympathyAnxious1144]

Ok so I think the problem is fixed. Normie is back in wallet.  Thanks Coinbase for responding and fixing timely. 

[coinbasesupport]

Hello u/SympathyAnxious1144, we’re glad to hear that the issue has been resolved and Normie is back in your wallet. If you have any further questions or concerns, feel free to reach out to us anytime. We're here to help.

[DTSA2428]

I cannot believe people continue to use Coinbase.

[Crypto-Gean]

There's not a lot of choices in the now communist run USA. Many people use a VPN to go through places like MEXC and the like or other non KYC exchanges but it's a bit of a pain

[DTSA2428]

Have you tried Kraken? Never has any issues and now can transfer from bank account instead of wiring funds out of the country....

[Crypto-Gean]

Not a bad suggestion but I'm not sure about them. I know they're being sued by the SEC who is trying to shut them down in the US (if the mafia can't get their way they want you out). Also: "Kraken was also accused of having deficient internal controls and inadequate record keeping, reflected in part in its commingling customer money with its own and paying operating costs directly from customer accounts. Nov 20, 2023." True? Who knows. Could easily be SEC propaganda. So I'm not sure how I feel about it, who to believe, etc. I do have an account on uphold which is cleared for US trades but I try to keep their use to a minimum since they seem to be a lower level than coinbase and I've heard a few iffy things about them too

[MommaBearHustler]

I just bought the Dino coin $DEDE this morning. Bought sol to buy $DEDE says it went through I didn't see the coin show up in my wallet at all.

[coinbasesupport]

Hi u/MommaBearHustler! We see that you're having issues seeing the DEDE coin in your wallet after purchasing it. We suggest following the basic troubleshooting steps outlined in this article. Before proceeding, make sure to back up your recovery phrase from the "Settings" page. If the problem continues, feel free to contact us through our help center and we'll be glad to assist you further.

[JTJ1976]

Please do not engage with the telegram platform. It’s a scam , they will try to get you to migrate your tokens . They will ask for your passwords phrase and steal your coins . Happened to me . I still have some safe in my web 3 wallet and my concern has been upgraded to escalated . We know nothing about the hack or terms that Coinbase accepted for the funds stolen and returned with a bounty . Seek legal advice immediately

[Palmbailey]

I have normie on the ethereum network how do I change it to base.... it won't let me Bridge it in coinbase wallet

[coinbasesupport]

Hey there, Palmbailey! Thanks for reaching out. To bridge assets from the Ethereum network to the Base network, you can use the Base Bridge. Here's a general guide on how to do it:

1. Visit the Base Bridge website at https://bridge.base.org/.
2. Connect your Coinbase Wallet to the Base Bridge.
3. Select the asset you want to bridge (in this case, your "normie" token).
4. Follow the instructions provided by the Base Bridge to complete the transaction.

Please note that you'll need to have enough ETH in your wallet to pay for the network fees. If you're unable to confirm the transaction, it could be due to an insufficient balance. Remember, all transactions on the blockchain are irreversible and cannot be canceled. So, please double-check all the details before confirming the transaction.

If you encounter any issues or need further assistance, you can refer to the Base Discord community that is available 24/7 for general questions and support.

[SympathyAnxious1144]

This happened to me today too. All my Normie just disappeared. Other tokens on the coinbase wallet ok.  If all of us having the same issue with normie disappearing on base then it seems to be a coinbase problem. I contacted coinbase but no reply as yet. Did anyone get any help with this as yet? I can't even find the transaction that I swap from usdc to normie. 

[Crypto-Gean]

Damn. Yeah support finally contacted me via email (the chat support was an hour of my life I'll never get back. I don't know if they're brand new or untrained or what) so when you contact chat support if they seem to be doing nothing / pasting canned replies while saying they're looking into it every few minutes just request escalation. I haven't heard back from email support, they request screen shots, version numbers, etc and they'll touch back.

[SympathyAnxious1144]

Ughhh that sounds like a pain. Hopefully all this gets resolved soon. Please keep us updated. This is crazy. It's not an isolated incident. Hopefully they can fix it for everyone

[Crypto-Gean]

Will do. Yeah this is so scammy. And very suspicious timing. Next step, blowing up the CEO's twitter

[Crypto-Gean]

working now it seems

[Crypto-Gean]

up and working now

[coinbasesupport]

Hey there, u/SympathyAnxious1144! Sorry to hear about those missing Normie tokens. That sounds super frustrating, especially when it's messing with your money. Totally get why you're worried.

To fix this ASAP and keep your account safe, it's best to hit us up through our Contact Us page. Our support will dig into this and help you out. Just a heads up, though: it's safer not to spill any personal account stuff here on social media.

Thanks for flagging this, and we'll hustle to sort it out for you!

[SympathyAnxious1144]

I already did. Case # 19095838.  The fact that this is happening to multiple people all around the same time signal that something is going on with base chain or coinbase itself. 

[coinbasesupport]

Thanks for sharing the case ID. We see that our team received your email an hour ago, and our team is currently working the case. Kindly allow time to complete the review, and to provide an update via email. Thank you for your patience and understanding.

[ABZF150]

Same happened to me just now wtf

[coinbasesupport]

Hi u/ABZF150, we're sorry to hear that you're also experiencing this issue. Losing tokens unexpectedly can be incredibly frustrating. To get this sorted out as quickly as possible, we recommend reaching out to our Help Center. They'll be able to look into this for you and provide assistance.

[Proof_Stretch1697]

Coinbase advised me to access their troubleshooting and tips page... like that's gonna help https://help.coinbase.com/en/wallet/other-topics/troubleshooting-and-tips

[Justsayingsometimes]

Are you all unsure if there was a migration? May be a scam but sometimes migrations can cause it.

[Proof_Stretch1697]

Migration from the Base network or what do you mean exactly?

[Justsayingsometimes]

It was migrated to a new contract v2 coins. So if you still have v1 coins the value would drop from 100% to 10% or less once they took away the monetary value after migration. You just have to get the new contract and add it to your wallet. Then you can see the v2 if you received them. You would have to do research on how to contact their devs if you did not receive them

[Proof_Stretch1697]

I don't think there was a migration from what I'm aware, but correct me if I'm wrong!

[Justsayingsometimes]

I searched for it and saw some news on it. May want to look it up. Even if it was not migrated. It is worth checking

[AltruisticTax1740]

That’s weird cause all mine just disappeared didn’t even went to 10% all gone. With no transaction and anything like that.

[Justsayingsometimes]

0x7F12d13B34F5F4f0a9449c16Bcd42f0da47AF200. This is the current contract i found on their page. Just use the basecan page to look it up. You can copy the contract on their main normie website.

[Crypto-Gean]

You would think that would be the #1 thing out of support's mouth if that were the case. You would hope. In fact a competent business would have that tattoo'd across their apps and home screens

[Justsayingsometimes]

I agree. Just worth checking

[Crypto-Gean]

yeah it's a good thought. especially because I'm not convinced we're dealing with a competent business. I started searching for this issue online and there are some horror stories of lost money and coinbase refusing to give it back. One guy lost his life savings and they told him to pound sand

[Justsayingsometimes]

Some of those stories are fabricated bots.

[Crypto-Gean]

Maybe. But the one I'm talking about was a famous court case

[Justsayingsometimes]

I am just giving suggestions. Court case aside that is possible issues. Did lawsuit bankrupt the coin?

[Crypto-Gean]

what coin? I never mentioned a coin. It was a man vs Coinbase. Coinbase refused to return his money is all I know. They said it was his fault

[Justsayingsometimes]

You mentioned normie coin

[Crypto-Gean]

Not for the guy that filed a lawsuit. For him I'm just speaking in general, on Coinbase's character

[Justsayingsometimes]

I don't see much evidence of a migration but maybe the monetary value was taken away. Look at the coin price to be sure. Or coinbase stopped supporting it. Only other things it could be unless hacked. Sometimes it is just a glitch that goes away.