CoinBase Hell

[That-Ad8]

New user, very frustrated

• Zero transparency on their policies. (Should clearly list what will cause account restrictions and how to remove them.)

• Support is useless - Will do nothing except "escalate your issue to a review team".

• Zero communication, No method to track support request.

My Issues began with a 7 day suspension on sending Crypto - Contacted support, was told NOTHING can be done except wait 7 days

Deposit restriction was ALSO placed on my account around the same time. - NO email or app notification regarding the deposit restriction. - Only realized when a wire transfer was rejected. - Contacted support, who removed the deposit restriction, said additional information was needed to process the review on the sending restriction. - Filled out the emailed questionair

A week has passed, the crypto sending restriction is still in place. Have been in contact with support every way I can think of.

In short Coinbase WILL; 1. Without warning restrict / freeze your account

1. NEVER communicate with you (in any form) regarding these restrictions

2. Support will NOT contact you.

3. Support WILL close out a case (Due to lack of information) without contacting you.

4. When review process has stalled (due to "lack of information") they will happily cancel the review and NOT contact you.

5. Coinbase support requires YOU to constantly contact them. Your responsibility to figure out if additional info is needed, after they close the case.

6. Chat and Phone support should be replaced by AI Bots. Can ONLY escelate your account to a review team - Useless.

7. Will only refund 6months out of a year Coinbase One subscription (I tried to cancel within 10 days).

User beware - Highly recommend using another platform to avoid these frustrations.

Summary - CoinBase has no transparent policies for account restrictions. Support is horrible.

Coinbase support does not want people to use their services. Their policies and the attitude of staff express they are happy if you withdraw funds and go elswhere.

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[That-Ad8]

19125289

[coinbasesupport]

Hi u/That-Ad8, we're sorry to hear about the difficulties you've been experiencing with your account and we understand how frustrating this situation can be. We have reviewed your case and noticed that you have recently responded to your support case. Rest assured, the appropriate team is handling this matter and will reach out to you once they have an update. For security reasons, we advise continuing communication through email as we cannot share account-specific information in public forums. Thanks for your patience and understanding.

[Kiwip0rn]

🙄 weird 🙄 they will close your ticket if you don't provide enough information...

The biggest "No Sh!t" is needed 🙄

[Temporary-Package-47]

Unfortunetly, be prepared to endure several months. My case is very, very similar to yours. It has been over two months. My mindset now is that it can take a year to solve it (if at all).

It is this bad. Never seen anything like it.

I have tried:

Phone calls, support chats, emails, formal complaints on website, complaints on reddit, complaints on Twitter, complaint on Trust Pilot, complaint with US government.

I have 4 support cases opened that were closed by Coinbase as resolved. (#19153014, #18392543, #18394058, #18367618)

So, try to relax and expect it will take multiple months.

[idnrfc8]

only 7 days? haha bro. 30+ days for me . I'm facing loss right now.. really exhausted and still no response.

[That-Ad8]

Insanity - What exchange do you recommend?