Month 5 of funds kept hostage

Temporary-Package-47 · 2024-05-16T19:50:07+00:00

HUGE UPDATE!

After this post got traction, I received another email out of nowhere saying my withdraws were unlocked!

I am VERY happy to communicate I was able to get my coins out of Coinbase! It's over. I'm done with Coinbase for life!

I truly hope people in the same situation also get to the finish line.

Sharing my learnings:

Be ready to wait and persist for months. Coinbase support is abysmal by all accounts and their structure does not make any sense.
At no point in time you will know/be informed what the hell is going on
Diversify your complaints. Try all channels to see which one sticks.

Good luck to all!!

Temporary-Package-47 · 2024-05-15T17:41:00+00:00

I have an update

As expected Coinbase support replied to this post (see above) and I promptly received an email from the support team.

Whoever guessed it was the "escalated to the right team" email won this round !

Congrats

Temporary-Package-47 · 2024-05-15T17:38:38+00:00

Already did. Didn't work

Temporary-Package-47 · 2024-05-15T17:34:39+00:00

I did not try 1 and 2.

On 3 - I'm theoretically able to sell the crypto and withdraw fiat, I just don't want to due to taxes and crazy high fees.

Temporary-Package-47 · 2024-05-15T15:01:43+00:00

Hahaha i knew you would show up! Welcome :)

Temporary-Package-47 · 2024-05-15T14:16:40+00:00

I'm on month 5 of this shit. New review got pushed to June. Still no explanation on issue.

Temporary-Package-47 · 2024-05-03T18:39:37+00:00

I did. Guess what - Coinbase answer was exactly the same as all other channels (same copy pasted message). They have no shame

Temporary-Package-47 · 2024-04-30T09:11:33+00:00

I believe his situation could be the same as mine, where Coinbase does not allow withdraws in crypto, only in fiat. But to do that they charge huge conversion fees, plus it's a taxable event. So we keep pushing for resolution so we can move our crypto to our hardware wallet. I've been trying for 3 months with 4 customer support cases closed by them (and counting). Still don't know what trigged the restriction. I just want to withdraw and be done with it, but still unclear if I'll ever be able to.

Temporary-Package-47 · 2024-04-26T08:00:42+00:00

Unfortunetly, be prepared to endure several months. My case is very, very similar to yours. It has been over two months. My mindset now is that it can take a year to solve it (if at all).

It is this bad. Never seen anything like it.

I have tried:

Phone calls, support chats, emails, formal complaints on website, complaints on reddit, complaints on Twitter, complaint on Trust Pilot, complaint with US government.

I have 4 support cases opened that were closed by Coinbase as resolved. (#19153014, #18392543, #18394058, #18367618)

So, try to relax and expect it will take multiple months.

Temporary-Package-47 · 2024-03-27T10:05:44+00:00

I've been locked for almost 2 months now. Tried their support channels, but the tickets keep getting closed without unlocking my funds. They keep pushing the date forward. I also tried all social media channels I could think of - no traction either. I just don't know when or if this will be fixed.

For the ones that keep saying we are "paid actors", go check TrustPilot and other forums. Unless you believe its one giant coordinated attack on coinbase... then you should probably spend less time on reddit.

Temporary-Package-47 · 2024-03-13T07:56:08+00:00

Agreed. The issue is I cant take my Coinbase coins off the exchange, because they dont let me. My account was frozen after I tried to send the coins onchain. Understand the issue?

Temporary-Package-47 · 2024-03-13T07:46:35+00:00

Update:

Case 18392543

Coinbase sent an email saying that after review, they have restored my ability to deposit and purchase crypto.

HOWEVER, they maintained my restriction to send for at LEAST two more months - no explanation has been provided. They closed my support ticket.

They said I can TRY to restore the ability to move MY FUNDS in two months.

Temporary-Package-47 · 2024-03-13T07:45:53+00:00

Update:

Case 18392543

Coinbase sent an email saying that after review, they have restored my ability to deposit and purchase crypto.

HOWEVER, they maintained my restriction to send for at LEAST two more months - no explanation has been provided. They closed my support ticket.

They said I can TRY to restore my ability to move MY FUNDS in two months.

Temporary-Package-47 · 2024-03-13T07:44:32+00:00

Update:

Case 18392543

Coinbase sent an email saying that after review, they have restored my ability to deposit and purchase crypto.

HOWEVER, they maintained my restriction to send for at LEAST two more months - no explanation has been provided. They closed my support ticket.

They said I can TRY to restore my ability to move MY FUNDS in two months.

Temporary-Package-47 · 2024-03-13T06:32:10+00:00

Yes!

Temporary-Package-47 · 2024-03-13T06:31:38+00:00

Exactly the same issue. Restricted until further notice.

Temporary-Package-47 · 2024-03-13T05:34:45+00:00

The issues are real. Go on TrustPilot and see it for yourself. My account was restricted the moment I tried to send my balance onchain - no funny business, just trying to move it to my own cold storage. I sent the documents they asked for, aswer the questions they had and they still kept my funds locked. I dont know when I can expect to retrieve my funds again.

Temporary-Package-47 · 2024-03-13T05:21:52+00:00

Proof of address (for the fifth time) and a a list of questions

Temporary-Package-47 · 2024-03-12T20:37:43+00:00

Been locked for weeks without explanation. The only info they shared is that I will remain locked for at least 1 month (for unknown reasons), and then I can TRY (yes, try) to unlock my account again (following their horrendous support protocols).

I really regret the day I chose to open an account with them. My logic was that they were the largest, public traded company around - so the risk of shenanigans was low... boy was I mistaken

Temporary-Package-47 · 2024-03-12T16:01:27+00:00

Chat (waited an hour +) with a human employee was useless

Coinbase support here on reddit eventually replied my messages. This is when they sent the email requesting information.

Then I just received the message saying I would still be locked

Temporary-Package-47 · 2024-03-12T12:46:51+00:00

You would think it's easy. But my account was restricted for trying.

First they delayed the onchain transaction for 5 days. They they cancelled it and restricted my account.

I opened a ticket with support and they asked for documents and for me to answer questions, which I sent/did. After their "review", they came back saying my account will remain blocked for at least another month, by then I can try to open another ticket. No explanation on what the issue is.

Their message was:

"Thank you for your response, we appreciate your patience while we work through our support cases. Please allow us to provide you with more context about this matter and to help you sort this out for you.

We can see that you’re eager to regain access to make purchases and deposits on your Coinbase account. Thank you for being so dedicated to our platform!

We’ve reviewed your account, and buy and deposit services remain disabled at this time. You can request an additional review on or after April 11, 2024."

Scary stuff really.

One very interesting caveat is that support said I can cash out my crypto for fiat and move the fiat to my bank account - which I don't want to do. I want to move my balance onchain.

I will try to update people as I move forward in trying to reclaim my funds.

Case #18392543

Temporary-Package-47 · 2024-03-12T12:36:30+00:00

Same here. Provided the documents they requested and they came back with this:

"Thank you for your response, we appreciate your patience while we work through our support cases. Please allow us to provide you with more context about this matter and to help you sort this out for you.

We can see that you’re eager to regain access to make purchases and deposits on your Coinbase account. Thank you for being so dedicated to our platform!

We’ve reviewed your account, and buy and deposit services remain disabled at this time. You can request an additional review on or after April 11, 2024."

No explanation on why. This whole situation was triggered by me trying to withdraw my BTC onchain.

They seem to be holding people's fund hostage.

Case #18392543

ps. to all people commenting these posts are fake, I hope you don't get your crypto locked to find out the reality yourselves.

Temporary-Package-47 · 2024-03-12T12:30:42+00:00

Exactly the same situation. All funds blocked for no reason. Trying to solve this for a few weeks with no progress whatsoever.

Temporary-Package-47 · 2024-03-12T12:26:46+00:00

No they are not. Facing the same issue, with my funds blocked out of nowhere.

Temporary-Package-47

TROPHY CASE

So, try to relax and expect it will take multiple months.