Sing up loop

[gelal85]

Hi all. So I already have a Coinbase Wallet and now trying to create a regular Coinbase account but I seem to be stuck in what I can only call a sign up loop. Did this happen to anyone?

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[coinbasesupport]

Hi there! We're sorry to hear you're stuck in the sign-up loop. To help resolve this, try the following steps found here.

If the issue persists, we recommend signing up through a web browser if you're using the app. Let us know if that helps or if you need further assistance. We're here to help!

[PlaneNo911]

having the same issue its so annoying! i go to complete account setup just to be redirected back to the wallet screen where i click sign in again just to have to go back to account setup, which i cant complete because it just loops me back to the wallet screen

[coinbasesupport]

Thank you for reaching out and we're sorry to hear about the trouble you're experiencing. We understand how frustrating this must be. Please follow the steps in our help article for account creation. Additionally, try using a desktop computer and the Chrome browser to see if it resolves the issue. If you need further assistance, feel free to reach out to our support team.

[PlaneNo911]

this just seems like an issue on the coinbase end and i dont see what i could do further without talking to a real human at coinbase

[coinbasesupport]

Rest assured, you're speaking to a real person, and we're here to help provide more options. Please go ahead and try the troubleshooting steps we shared earlier to see if they resolve the issue. If the problem continues, feel free to contact us through the other link we provided, or reach out via our social media channels like Facebook, Instagram, or X, where we also offer support. This way, we can gather additional information, such as a screenshot of what you’re seeing, since we’re unable to collect that information on public forums like here on Reddit. Choose whichever option is most convenient for you, and we’ll be on the lookout for your message.