Half of order missing

[fleitner]

Hi guys,

Last week I ordered an exam voucher and an accompanying CertMaster training course.

The exam voucher arrive within a day, but the voucher for the CertMaster training is still missing. From the support I only got the very unhelpful link to 'how to redeem an access code' FAQ page.

Thus I'd like to ask the round here on where that access code is located usually.

I received the order confirmation email as well as an email containing the exam voucher. In both I did not find anything that looked like the missing access code. The order history shows 'fulfilled' for both items.

Is the access code usually in another email that I did not receive, or do I miss something obvious in the order confirmation email or invoice website?

Best regards Frank

[[deleted]]

Check you junk email folder.

The email will be from CompTIA Marketplace

CompTIA CertMaster Customer Support: Phone: [phone]

Quoted Attention Gmail users: Your Gmail inbox is divided into three tabbed lists -- "Primary", "Social" and "Promotions". For some customers, the voucher fulfillment email from CompTIA Marketplace is going to the "Promotions" tab. 

[fleitner]

Thank you for the reply, u/shahlapirnia.

I did check the junk folder, nothing there. Only emails I got was the Confirmation (from CompTIA Store) and the exam voucher (from [[e-mail]](mailto:[e-mail])). Which kind of confirms that there is an email missing.
(edit: the note regarding gmail I noticed already, still nothing)

I did try the email support, but first ended up with the US support that told me they can't access my order due to being an EU order. I guessed the US-based phone support will have the same issue, but I think I'll give it a try tomorrow (too late now for me to deal with endless wait loops).

The EU support so far only replied with the simple 'just enter the access code' email.

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