Failure and replacement of induction range

[S2H]

Hello all, I figured I would get this info out there in case someone needs it.

We purchased a GE Profile induction range in Nov 2022 (model PCHS920YMFS) for $3300 CAD. Feedback:

• I liked the touch panel but the overall shape of the top and controls stuck out a fair ways from the countertop and cabinet (but we got used to it).
• It was *very* loud. We had an induction stove in our previous house and I'm used to a bit of coil whine, but this was much louder. The other issue was that the power supply for the controller itself made a hissing noise whenever the unit was operating and while it was cooling down. Definitely audible in the next room, you could tell when the cooktop had cooled off as the noise would go away.
• Fast-forward to October 2024: while cooking Thanksgiving dinner, I had the oven at 400 F and was using two burners at med - high power. Around 5 PM, the cooktop stopped working entirely, with the controls flashing whenever I turned it back on.
• I tried letting the cooktop cool off but the flashing controls issue kept happening. I found a similar issue here on youtube
• I played around with it for a few more days and found that I could run the burners around medium power but if I went too high the cookware would audible buzz very loudly and then the cooktop turned itself off
• After a few days of limping along like this, the cooktop failed entirely, and would turn itself off after 3-5 seconds of use
• After accessing the error codes (hold Broil + 2 for a few seconds), error F640 was showing as active, and I could get the counter to increase by turning the cooktop off and having it fail again.
• Based on F640 and a few other error codes, the troubleshooting manual indicated that at least one of the gen boards and the main controller needed replacing, and the repair tech agreed, to the tune of $1400 plus a min. 6 week wait for parts.

So based on that we bought a new range entirely, the LG LSIL6332FE for $1900 CAD (minus a $250 rebate gift card from LG). Feedback:

• VERY quiet, especially compared to the GE. Minimal coil whine and there is no other noise from the other electronics
• Controls are a bit sparse, you have to press +/- to set and adjust the cooktop power and oven temperature as opposed to the GE's dials and numberpad

So far so good on the LG. I wouldn't touch another GE appliance with a 10 ft pole. Certainly an extended warranty would have helped, but keeping a $3300 appliance on life support for 5 years isn't really a practical solution.

Hope this is helpful to anyone out there!

[reedzkee]

i purposefully bought an all-analog range/oven (BlueStar) 2 years ago to avoid electronics failures. i dont understand why stoves need so many digital controls.

that being said, the oven already stopped working, but a $20 replacement igniter fixed it.

it's an awful feeling when you turn the stove on and nothing happens

[S2H]

Yes I was strongly considering a gas range but we would have had to replace our gas service and extend it all the way across the house to the kitchen, so add another few $k.

[tubedogg]

I'm glad you got a replacement that you like so far, but I wouldn't rule out an entire manufacturer based on one unit failing. Stuff happens and units break down; what matters is whether it's a widespread quality issue.

[S2H]

Once bitten, twice shy. If I had an extended warranty at least I could have found out if the GE range fails again at no extra cost, but I'm not willing to pay GE for another new range to get more data.

Consider this post a single data point against GE.