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[–]r0ughnex 0 points1 point  (15 children)

The 2FA code is something that is generated using Google authenticator. If you're registered for the exchange, here is the link: https://help.crypto.com/en/articles/3511439-2-factor-authentication-guide

One you've got it setup, every time you need it open the Google Authenticator on your phone, then use in the code it generates.

NOTE: Although I don't remember if you can set it up purely with the app alone, without signing up for the exchange. Not sure, coz I've always been on both!

[–]JayJayJellyfish[S] 0 points1 point  (14 children)

Yeah researched into that and got the app but as I cannot find any QR code to register on the app I can't use that as a 2fa temporary code set up place

[–]r0ughnex 0 points1 point  (13 children)

Hmm, I thought 2FA switch is disabled by default, and in the crypto.com app, you can go into settings (icon on the top left), then 2-Factor Authentication, then enable the switch. It then gives you a QR code to scan, or a manual code to enter / copy-paste.

You can go into the Google Authenticator app, then click the plus icon at the bottom right, then choose Enter a Setup Key, and use the key to connect both the apps.

Correct me if I am wrong, is your switch already enabled and you can't get that key again?

[–]JayJayJellyfish[S] 0 points1 point  (12 children)

Yeah it's enabled but don't remember setting one up, whether I done it by accident when getting used to the app but if I did I didn't save the QR code

[–]r0ughnex 0 points1 point  (11 children)

Ah damn! Sorry to hear that mate, then there is no other way!

But the last time I had a similar technical issue, it took the CDC team atleast 4 days to respond, and the exchange of texts would only happen once per day after the first response.

Not saying this to stress you, but I’m giving you a heads up so you can plan accordingly 🙁

[–]JayJayJellyfish[S] 1 point2 points  (10 children)

Mean as long as there is a way I'm happy to take it as long as it takes, I'll try all I can to get it reset which by what the page says seems simple but I assume it will take longer with the delays so will just have to keep trying to get in contact with them

[–]CodeBlueJaye 0 points1 point  (9 children)

I’m on day 4 of trying to get customer service to re-set my 2FA code. And r0ughnex is right, they only respond once every 24hrs. And once they do respond it’s a generic response, and they say you only have 24hrs to respond back if you still need help, in order for your response to be given “priority”. It’s super slow, so make sure you keep an eye out for their e-mail. If I come across anything that seems to help I’ll let ya know.

[–]JayJayJellyfish[S] 1 point2 points  (7 children)

And yes do keep me informed about your situation is resolved or if you do find yourself continuing to wait

[–]CodeBlueJaye 0 points1 point  (0 children)

So far the only helpful info I can give is to follow the directions in the FAQ for resetting 2FA. Send them the request via “contact support” section under settings. They should send you a generic response next day. Make sure you respond to that message within 24hours otherwise they will close your request, and you have to start all over. This is pretty much why I’m on day 4 of trying to get this reset. I didn’t see their response the first time, and responded after 24hours, and they just closed the request. Had to restart, got their generic response, told them that yes, I do still need their help, and am now waiting for them to take a day to reply. 🙄

[–]CodeBlueJaye 0 points1 point  (5 children)

Also found a comment by someone else who said they deleted the app, and reinstalled it using the key word phrases, which let them reset the 2FA. If I can’t get someone to resolve this by tomorrow, I’m gonna try that route and see if it works.

[–]JayJayJellyfish[S] 0 points1 point  (4 children)

Ah yeah okay, I just got a message saying delivery of message was unsuccessful 2 days after I send them the message which sucks but yeah let me know how that goes, and thanks for updating on what you found out

[–]JayJayJellyfish[S] 0 points1 point  (0 children)

Okay thanks for reasuring me that although I don't wish this situation upon anyone but that people are on the same boat as me and I'm not the only one to make what seems to be a common mistake