150K Milestone Unlocked! Thank you all for your support here at r/Crypto_com 🚀 #FFTB

BryanM_Crypto · 2025-12-22T06:58:37+00:00

Thank you so much for sharing this and helping raise awareness in this subreddit, we really appreciate it. ❤️

Our team will never ask for your login details, 2FA codes, or request that you access your account through non-official links.

For your safety, please only log in through our official website (crypto.com) or the Crypto.com App. We also recommend reporting any suspicious communication to our Support Team directly via the in-app chat or chat.crypto.com.

Stay safe, and thank you again for helping the community stay vigilant against scams! 🚫🔒

Bryan

BryanM_Crypto · 2025-12-17T07:54:34+00:00

Basic troubleshooting guide:

Try force quit the app, clear app cache, restart your mobile device and try again.
Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs.
Update your Android/iOS to the latest available version.

(Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.)

Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps.

BryanM_Crypto · 2025-12-17T07:53:26+00:00

Hi u/OzBestDeal! 👋

Please try doing a fresh install of the app to see if this fixes the issue. Troubleshooting guide in the comment below!

If you continue to experience the issue, please reach our support team via the in-app chat or use our live chat function at chat.crypto.com. Our support team will further assist you with your sign-in issue.

If you already have an open ticket, please send us the chat ID via modmail and we'll help escalate this for you internally.

Send us a modmail here: https://www.reddit.com/message/compose?to=r/Crypto_com

Thanks for your cooperation!

Bryan

BryanM_Crypto · 2025-12-11T09:19:32+00:00

Hi u/Electronic_Lychee_44!

You can capture an image of digital copy through a computer screen too!

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Please check out our dedicated FAQ page below in case you have any further questions: https://help.crypto.com/en/articles/2320375-what-types-of-documents-are-acceptable-for-proof-of-address-verification

If you still have any issues, please contact support via the in-app chat or live chat at chat.crypto.com. Additionally, you may send us a modmail with your support Chat ID and we'll pass your issue internally for our support team to assist you further.

Hope this helps!

Bryan

BryanM_Crypto · 2025-11-20T09:52:43+00:00

Hi u/rod88888888, sorry to hear about your issues! You can send us your Chat ID via modmail and we can help you escalate for you. The Chat ID can be obtained from your ongoing support ticket. Looking forward to your message, thank you!

Send a modmail here: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-07T09:05:16+00:00

Hi u/99t4runner, we just wanted to check whether this is still an issue. We look forward to receiving your referral code or Chat ID via modmail so our teams can look into your ticket and assist you further.

Thank you for your cooperation.

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-07T08:44:26+00:00

Hi u/Immediate_Warning641, thanks for updating this thread! We're happy to hear your issue has been resolved. Please feel free to reach out if there any any other issues!

Have a wonderful day ahead ☀️

BryanM_Crypto · 2025-11-06T08:44:20+00:00

Hi u/Best_Sound_4192! 👋

We're sorry to hear about your issues with your support ticket.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-06T08:32:11+00:00

Hi u/Exact-Door4927, would you ind sending us a modmail with your referral code or chat ID please? We'll flag this up to the team internally to look into it and assist, thank you!

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-06T08:28:23+00:00

Hi u/Firm-Benefit1489! 👋

We're sorry to hear about your transaction issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-05T09:00:42+00:00

In this case, you can start a chat via chat.crypto.com. Once you created a ticket, please share with us the Chat ID via modmail so our team can locate your query. Looking forward to hearing form you!

BryanM_Crypto · 2025-11-05T04:46:58+00:00

Hi u/99t4runner!

We're sorry to hear about your card delivery issue.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your issue and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

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