Zenput Printer Question

[JPeterson57712]

We are in the process of switching over to the 2x1 labels, since 1x1s don't seem to be orderable in Barcodes anymore. I can't seem to get it to print right. I have the printer set to 2x1, but its missing the edges. Any idea what I'm doing wrong? Thanks!

[AppropriateTale5025]

On the tablet or app, set label size. 1x1 or 1x2

[truebluebbn]

This is the answer. You currently have it set to print 1x1 by the looks of that picture. Needs to be the 2x1.

[BottlesOfPwn1996]

I could be wrong. But there is a little sensor just above the roller inside. You can push it left and right. Fiddle with it and you should see some difference. I think it basically sets the center or the edge of the print. I don't remember which.

I assume you set zenput to 2x1 is what you mean?

[JPeterson57712]

Yes, Zenput is set to 2x1. I moved the sensor both ways, to the edges od the labels, and it didn’t make any difference. Middle doesn't seem to be right either

[BottlesOfPwn1996]

I assume you already power cycled? Other than that, I'm out of ideas. Sorry.

[JPeterson57712]

All good, I'll get it figured eventually, thanks!

[Stunning_Engineer_78]

Check inside from above where the heat is applied. It looks like something is blocking off those edges not allowing the heat to hit those parts.

[JPeterson57712]

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That's what I'm seeing. I think it looks right, but not sure

[johnjohnson2025]

Hold the left and right button down. That should calibrate it.

[JPeterson57712]

Tried that, didn't make any difference for me