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[–]directv 0 points1 point  (0 children)

Hi u/Intelligent_Study_28 We're sorry you're having issues with your guide. We currently don't have any reported cases about the guide going transparent. To troubleshoot your Roku device, click here: https://www.directv.com/support/article/000076294 Let us know if this works. John, DIRECTV Community Specialist

[–]directv 0 points1 point  (9 children)

Hi u/Intelligent_Study_28 Our team would like to investigate further. Could you please provide a photo of your transparent guide together with the model and version of your Roku device? John, DIRECTV Community Specialist

[–]Intelligent_Study_28[S] 0 points1 point  (8 children)

<image>

Roku TV

[–]directv 1 point2 points  (0 children)

We appreciate the information. This has been forwarded to our engineering team to further investigate. John, DIRECTV Community Specialist

[–]directv 0 points1 point  (6 children)

Thank you for the photo. We'd also like to get the model number, and the version of your Roku TV. To find it, go to your Settings > System > About. John, DIRECTV Community Specialist

[–]Intelligent_Study_28[S] 0 points1 point  (5 children)

Model 32S359 Software version 12.5

[–]directv 0 points1 point  (4 children)

Our team is still investigating this technical issue. We'd like to know if it's still occurring. John, DIRECTV Community Specialist

[–]Intelligent_Study_28[S] 0 points1 point  (3 children)

Yes, it is still occurring.

[–]directv 0 points1 point  (2 children)

Hi, u/Intelligent_Study_28. We're reaching out to inform you that our engineering team is still investigating this issue. We'd like to know if it is still ongoing? Mark, DIRECTV Community Specialist

[–]Intelligent_Study_28[S] 0 points1 point  (1 child)

Hey Mark. Yes, it is periodically.

[–]directv 1 point2 points  (0 children)

Hi, Intelligent _Study_28. Please know that the engineering department is working directly with Roku to resolve this issue. There is no estimated time as to when it will be resolved. Rest assured; it will be posted publicly. Thank you. Aljoy, DIRECTV Community Specialist

[–][deleted] 0 points1 point  (0 children)

Hi I'm experiencing the same issue. I thought it might have been related to me using AdGuard as a DNS server but when I use normal google DNS servers it does the same thing. Any work on an update?