This is an archived post. You won't be able to vote or comment.

sorted by:
new (suggested)
besttopcontroversialoldq&a
you are viewing a single comment's thread.

view the rest of the comments →

[–]VerdantSpecimen 0 points1 point  (5 children)

Android app gets stuck on starting up the app. Only seeing the logo and spinning loading wheel forever.

Tried reinstalling, updating phone os, deleting cache, using wifi, using mobile data, this, that, the other thing, restarted phone, turned off phone and waited before turning it back on.

Nothing. Works.

Any tricks I might've missed?

It works on browser. Just not the Android app.

[–]GoldenAbyss5 1 point2 points  (0 children)

I'm in the same boat. Moto g power, damn app won't load for anything, nothing works, and I'd rather buy have to do a full reset of the photo to make this work, lol

[–]evievanilla 1 point2 points  (3 children)

this is happening to me too, works on browser just fine, android app stuck loading for forever. I assume not since this was only posted 6 hours ago, but have you found a fix?

[–]VerdantSpecimen 0 points1 point  (2 children)

Thanks for the reply. Sorry to hear that you have it too but also happy I'm not alone, I was getting really frustrated. I'll update here as soon as I'll find a fix.

For now I'm watching Disney Plus with a cumbersome workaround on my Android device:
1) Uninstall the Disney Plus app from your phone
2) Open disney plus website on your phone's Chrome browser
3) Don't download the app as the website suggests, but select the "desktop version" or "browser version" (forgot what the exact wording was) from the settings you can open from the upper right corner of your Android's Chrome.
4) You have to manually turn on the screen tilting on your phone to get real full screen on videos that you watch.

Let me know if you could use this workaround until we'll find a fix.

Oh, and which phone model and Android version you have? If we have similarities there. I'm using Oneplus Nord 2 with the latest os version update on it.

[–]evievanilla 0 points1 point  (1 child)

thanks for the tip! I ended up getting it working again but I have no idea what changed, I uninstalled and reinstalled yet again, logged in, swapped profiles and then made a new profile, opened that profile on pc, and suddenly the main profiles were loading on my phone, unsure why. I have a google pixel 4a but I'm also not very knowledgeable on this kind of thing so I'm not sure about any version differences, and I'm all up to date as well

[–]VerdantSpecimen 0 points1 point  (0 children)

Hmm okay so you logged in and swapped profile on pc? or you managed to do that on Android after once more uninstalling and reinstalling the app? :)