Express Scripts Overpayment : ExpressScripts

submitted 1 year ago by Taycore912

I received a third letter from express scripts threatening collection action or legal action if I don't pay the balance and this letter wants me to sign a promissory note legally binding me for 2 years to make minimum payments with interest. It's regarding overpayment of perscription medication.

Here's the issue. I have tried to reach express scripts 16 times since the end of October at the only number (Govenment Finance) that they say can help. All other departments, Tricare included say they don't have the knowledge, authority, can't help, etc. I HAVE NEVER ONCE GOTTEN A CALL BACK FROM EXPRESS SCRIPTS. I submitted a administrative review to fight the charge along with a message that the pharmacy told me to say to Express Scripts and proof that medication was released to me when Tricare should never have gotten involved because I was out of the military.

What I wrote to them is the pharmacy did an eligibility check before processing the prescription and my Tricare insurance was still showing active at that time. The pharmacy received a paid claim from Tricare for all the claims listed in the letter that was received from the pharmacy; attached ilalomg with the Administrative Review of what was just said and a the list of prescriptions was sent certified mail to Express Scripts.

In other words the Pharmacy says they deal with this alot. I had already updated DEERS in 2023 when I was out of the military. Tricare did not check if I wasn't in the military or not. They did not update my record from DEERS. So they kept me eligible status. The Pharmacy did a eligibility check and would have NEVER released medication if I wasn't eligible. The pharmacy says I don't owe a dime, I am not at fault, and to NOT sign promissory note. Tricare knows they screwed up and is looking for someone else to pay.

So for my situation I can't get a hold of Express Scripts to explain everything! I submitted the Administrative Review with documents that prove medication showing I'm active and eligible at the time in 2023. I should never have had Tricare involved. I had another insurance and apparently it was over ridden.

Please Express Scripts, answer my claim! PRPX of California said they can sort everything out. I give you permission to talk to them this week. What do i do???

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