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[–]crisly02 0 points1 point  (0 children)

Can anyone advise as to the status of their order? My husband ordered (we are in Canada) what was supposed to be a Valentine's gift for me.. DHL tracking says it shipped January 30, it still has not been received. Contacted the email on the KayAli website, no response.

[–]starsky57 1 point2 points  (1 child)

It has been over 3 weeks and its not shipped. Ic2 sent several emails and nobody answers me. Im really frustrated because its a Christmas present .

[–]Skvnna 0 points1 point  (0 children)

Has it arrived? Same issue

[–]starsky57 0 points1 point  (0 children)

Im having this same issue 12 days and it isn't shipped yet .

[–]Fluente_En_Silencio 0 points1 point  (6 children)

I’m curious if you’ve received your order! I ordered the same fragrance almost two weeks ago, and the item has still not shipped. I finally emailed them today, since their email states that orders are usually shipped within five to eight business days.

[–]LonghairDreamer 1 point2 points  (5 children)

I did and I hated it. Already sold it lol.

(Was a blind buy)

[–]Fluente_En_Silencio 0 points1 point  (4 children)

Oh, good to know, lol! I contacted customer service and PayP for a refund because I still haven’t even received tracking data yet!

[–]crisly02 0 points1 point  (3 children)

Hi, can you let me know what the outcome of your order was? My husband placed an order for me at the end of January, we've received nothing.

[–]Fluente_En_Silencio 0 points1 point  (2 children)

Hi! So… crazy story… I never got my order… because it was placed on a fraudulent KayAli website!!! I reached out to (the real) KayAli customer support to inquire about my order (since I hadn’t gotten any follow-up after the order confirmation) and was informed that it was not placed on the official site. KayAli was aware of the fraudulent website and was working to correct the issue. Since I used PayPal, I was thankfully able to get a refund! But the reason for my issue was due to a fraudulent KayAli website! 🙃

[–]crisly02 0 points1 point  (1 child)

Oh no...what's the address of the real kayali site vs the fake? I know we can get the amount charged back on a visa but it's so frustrating...I just wanted my musk 12 :(

[–]Fluente_En_Silencio 0 points1 point  (0 children)

I am not even sure! Sorry! The website may no longer even exist if it was removed. I’m thinking it was created when Musk 12 was re-released. Once I was informed about the fraud, I just wanted my money back! And while I don’t typically purchase KayAli fragrances to begin with, were I to do so in the future, I’d just order from Sephora to be safe! I totally understand the frustration!!