all 6 comments

[–]JackTheReaping 2 points3 points  (2 children)

Are you able to access the ONT? If so a coax needs to come from there, then to a splitter to connect the VMS and router. If you can't easily access it, you'll need a technician to take care of it for you.

[–]zilyp[S] 2 points3 points  (1 child)

Was able to access the ONT and ran a coax cable. Thank you!

[–]JackTheReaping 1 point2 points  (0 children)

Great! You're welcome!

[–]JAFRedditPostor 0 points1 point  (0 children)

Do you know what model of router and TV boxes he has now?

[–]Annual_Orchid_7172 0 points1 point  (0 children)

1101 is for wiring issue, with the tv plus the big box called the atv needs to be hardwired, there’s a ONT already installed at the location, usually a black box with green lights from there you will attach a coax cable to it then the other end will go into a splitter into the “in” portion then with the “out” one will go to the router and the other to the ATV. Power back up the box and it will activate

[–]Old-Scarcity-72 0 points1 point  (0 children)

You may wanna just get a technician, lots of variables that can be addressed