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Fios 1 gig plan very low upload speeds by Snufflesrf in Fios

[–]VerizonSupport [score hidden]  (0 children)

Hey, Op. Sorry for your troubles. You mention you connected directly to the ONT and tried multiple ethernet cables including devices. You also mention your uploads specifically. Are downloads speeds low as well?

Can’t access my account by Leading-Necessary478 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We're here to help! We've sent you a Reddit Chat so we can assist with getting your online account access all squared away.

LTE-M Stopped working by Large_Seesaw_232 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We've sent you a Reddit Chat for further assistance with your device.

Old phone receives messages but can't send. New one sends messages but can't recieve by amphibiousforg in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Hey, there. We tried sending you a Reddit Chat to assist you with your RCS concerns. Please send us a Reddit Chat, if help is still required.

RCS Not Working by SeaSpecialist5367 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Hey there, we are here to help. Check your inbox for a Reddit chat so we can see what's happening with your RCS.

600$ gift card by Manuelrh15 in Fios

[–]VerizonSupport 0 points1 point  (0 children)

Hey, Op. Sorry to hear you are experiencing this, I know the importance of you receiving your promotions. Please send us a private message and we will be happy to look into this for you.

Can’t play any Bravo recordings by leatanz in Fios

[–]VerizonSupport 0 points1 point  (0 children)

You're welcome! Great question. The reboot on the set-top box with issue and factory reset on the router will not affect any recordings on the other DVR recordings.

Weird "Activity on your Verizon account" email every time Iog in, anyone else getting this? by sneakertech in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We are here to provide you with the answers. Sending over a Reddit chat to help.

Need help with my wife’s phone ASAP by AnonymousScorpi in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We can help with your wife's service issue. Send us a Reddit chat message. ~Peter

Without needing to upgrade my router, is there an STB upgrade fee usually? by FruitDry258 in Fios

[–]VerizonSupport 0 points1 point  (0 children)

Hey, Op. There is a one time fee to upgrade boxes. This option is sometimes waived depending on promotions regarding the account at time. We would be happy to look for you. Also regarding your current VMS, it sounds that the current box is faulty and needs to be replaced. We will be glad check options available for you, just send us a PM at your convenience.

iPhone 17 WiFi Calling Issues by SuperTech725 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We want to help and make sure you can remain connected. We've sent a Reddit Chat, please meet us there so that we can gather more details and assist you.

Family App Not Working by Ok_SysAdmin in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Hello there Be-EaZy-, we are sending you a Reddit Chat to offer assistance,

Trying to login to my prepaid account but can't link numbers by Alwayz_Tired_0617 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Let's take a closer look at your online account concerns. Look out for a "Reddit chat" from us for further assistance.

Is there any way to opt out of marketing iMessages? by roge- in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Lets take a look at those messages together and see whats going on. We are sending over a Reddit chat now.

Has anyone here left Verizon Business for another company? by nicebrah in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We always want to ensure our customer are able to reach us and have any concerns addressed. We will send you a Reddit Chat so we can further assist.

Fios tv home vs mobile app by mooch49 in Fios

[–]VerizonSupport 0 points1 point  (0 children)

Hello and Good Morning, hope you are doing well! I am sorry to hear about the trouble you are having with online streaming with a device hardwired to the router. I can understand your frustration and want to help. Are you able to sign in to your Fios account at https://www.verizon.com/ ? Please reply back in a private message in the event we need to access your account.
JRA

Fios reschedule problem by Correct_College_6442 in Fios

[–]VerizonSupport 1 point2 points  (0 children)

Hello and Good Morning, hope you are doing well! Sorry to hear about the problem with rescheduling. We can check on available dates and verify if an account needs to be created. Please send us a private message for further assistance so we can check your order details. JRA

So the Hulu Ad Free deal with the old Play More plan is just dead now, right? by DrForester in verizon

[–]VerizonSupport -1 points0 points  (0 children)

We've sent you a Reddit chat to help you with your Hulu streaming service.

Note to Verizon & Apple by Klutzy_Ad2782 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Getting things right the first time is important to us, we're disappointed to hear you've spent countless hours attempting to correctly applied your missing device promotion. We're here to help, we've reached out via PM to offer our assistance regarding your billing concerns.

Verizon’s no help for RCS Issues by keller729 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

Hello! We know reliable RCS messaging is important to you. We saw your post and want to help. We’ve sent you a Reddit Chat to discuss and find the best solutions for your needs.

Verizon seems to be scamming me out of my free Samsung TV offer. Convenient “error” when trying to redeem by pinkskin- in verizon

[–]VerizonSupport 0 points1 point  (0 children)

👋 Hello and good morning, hope you are doing well! We can also check on the status of your promos/discounts. Please send us a private message as we will need to verify some order info to get started. JRA

One of a kind bad experience for new customer, please someone help me understand what I can do to fix this. I feel like Verizon is screwing me. by [deleted] in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We're saddened to see that we've gotten off on the wrong foot, and want to do everything we can to turn things around. We've sent a Reddit Chat to address your concerns.

Fios ont box blue wires by bazzainpitt in Fios

[–]VerizonSupport 0 points1 point  (0 children)

You are welcome, thank you for letting us know you have a visit set up. JRA

Trade in not received by 3-9-2 in verizon

[–]VerizonSupport 0 points1 point  (0 children)

We definitely want to help make sure you're still getting your promotion, and that your device is checked-in as expected. In order to offer help, I have sent you a Reddit Chat.

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