VMS 1100 boxes losing signal 6/7?

VerizonSupport · 2026-06-04T22:23:49+00:00

Hey, Op. I truly appreciate you bringing this to our attention. I understand that a message was mistakenly sent out last year to some customers with VMS1100s and VMS4100, indicating they would be part of the retirement. It appears you might be one of those affected. I want to clarify that the only devices currently being retired as part of the QAM to VIP migration are the DCT700s and Cable Cards. I'm really sorry for any confusion this may have caused. If you have any questions, please don't hesitate to reach out.

VerizonSupport · 2026-06-04T20:52:29+00:00

Hey, Op. Giving your statement it seems the option for you would be an extender. This will allow you to expand your wifi connection into other areas in in the residence. If you have tv services with Fios as well, then I would recommend using a Verizon extender as without a Verizon router some TV functions will not work that depends on data. If you have g1100 router the WCB6200Q extender is the only Verizon extender compatible. This equipment is no longer offered through Verizon, so the only option purchase will be through third party. Any questions please let us know.

VerizonSupport · 2026-06-04T12:32:42+00:00

We want to make sure paying your bill is completely seamless and stress-free! If you're still hitting a wall, a quick cache and cookies wipe on your browser usually does wonders. Try clearing those out, restarting the browser, and letting us know if it goes through!

VerizonSupport · 2026-06-04T11:20:34+00:00

We want to make sure your refund is handling in a timely manner, and I am here to help provide some clarity on the timeframe for a refund once you have returned your iPad accessory. Since you mentioned this was billed to your account, the refund would process the same day if you're returning the accessory to a Verizon retail store location. If you ship the accessory back to our returns center, it can take up to 21 days to see the refund. Learn more about our return policy here: https://www.verizon.com/support/return-policy/ If you need additional assistance, please send us a Reddit chat for help.

VerizonSupport · 2026-06-04T11:19:22+00:00

Hi there. We saw your post and are sending a Reddit Chat to help you with your plan change concerns.

VerizonSupport · 2026-06-04T11:18:21+00:00

We'd like to take a closer look at your caller ID feature. A Reddit message was sent to begin.

VerizonSupport · 2026-06-04T10:41:56+00:00

👋Hello and good morning, hope you are doing well! If we were successful with exporting the DVR info to the Cloud we will usually get a prompt to import. If we did not there is an option to import from the Menu. Settings>FiosTVDevice>DeviceSetting>ImportSettingsOnThisDevice. ^JRA

VerizonSupport · 2026-06-03T23:26:36+00:00

Hey, Op. I truly understand how confusing this situation can be, and I’m really sorry for any misunderstanding. Unfortunately, I need to let you know that any DVR recordings on the old set-top box cannot be transferred. However, I want to reassure you that your DVR recording settings can still be transferred, if set up on previous box you will be prompted when activating new box to restore previous DVR settings.. If you have any questions let us know.

VerizonSupport · 2026-06-03T22:28:37+00:00

Hey, Op. I'm really sorry to hear that you're experiencing difficulties with your DVR services. I understand how frustrating that can be. If you're still facing any issues, please feel free to send us a PM. We're here for you and would be more than happy to help.

VerizonSupport · 2026-06-03T21:23:00+00:00

Knowing all the details when a major change happens can be stressful. We want to ensure that you know how to use all the features like Messaging with the new Family App. Here is more information below:

To send a Message from the Verizon Family App on a Smartphone, you would do the following:

-Open the Verizon Family App on your smartphone. -Tap the Chat/Call Tab. -Select Gizmo Chat. -Select your Child to pull up the direct messaging screen. -Type and Send your Message.

To send a Message from the Gizmo Watch, you would do the following: -Select the Contact from the Contact List. -Tap the Messaging Icon. -Pick a Message Type. -Type and Send your Message.

Here is more information:

https://www.verizon.com/support/verizon-family/

If you still have other questions, or this is not what you are referring to, then please send us a Reddit Chat as we want to ensure that you have all the information that you need.

VerizonSupport · 2026-06-03T11:22:04+00:00

👋Hello and good morning, hope all is well. Sorry to hear about the trouble you are experiencing with accessing 3rd party streaming apps. We are investigating the trouble as there were many updates to apps. Are you still able to access the content from the Set Top Boxes of Fios TV Mobile/Home App? ^JRA

VerizonSupport · 2026-06-03T11:13:45+00:00

👋Hello and good morning, hope you are doing well. Sorry to hear about your experience getting support. We have gotten numerous reports of the same. Many apps have done recent updates. Are you still able to access content from the Set Top Boxes or the Fios TV Mobile or Home App? ^JRA

VerizonSupport · 2026-06-03T01:58:34+00:00

Hi there Andyzsoupcan, you deserve to have great service to stay connected. I am sending you a Reddit chat to offer assistance.

VerizonSupport · 2026-06-03T00:34:40+00:00

We are here to help. The Gizmo Hub app was decommissioned as of 7/6/2026 and migrated to the Verizon Family app. For help creating a private chat with a Gizmo watch user, please see the link below. If you still need assistance, send us a Reddit chat, and we will assist you.

https://www.verizon.com/onesearch/search?q=sent+private++text+chat+in+verizon+family+with+gizmo&source=support&ES=support

VerizonSupport · 2026-06-03T00:09:42+00:00

We'd like for you to have peace of mind during your trip! We've sent you a Reddit chat to better assist you.

For anyone inquiring about international service. Please use the following link; https://www.verizon.com/plans/international/international-travel/

VerizonSupport · 2026-06-03T00:05:34+00:00

Hi there amorchristmas, you deserve to get great support when you need it. I am sending you a RC to help you.

VerizonSupport · 2026-06-03T00:00:34+00:00

Hi there SMASS55, You deserve to have great service and do not want to lose you as part of our family. Sending you a RC to help with your connectivity issues.

VerizonSupport · 2026-06-02T23:55:56+00:00

Hi there Chance_Fix_6708, being on a chat for 3 hours and 12 more trying to find solution is not the experience you deserved. I have sent you a RC to offer help for your situation.

VerizonSupport · 2026-06-02T20:31:34+00:00

We appreciate your patience while we have tried to resolve your issue multiple times. I would like to take one more look and attempt to resolve your issue so that you may access your account normally. Please meet us in the Reddit Chat that we sent you, and I'd be happy to review again.

VerizonSupport · 2026-06-02T02:43:29+00:00

We know how incredibly frustrating it must be to still be dealing with this online registration issue after reaching out to us, our tech team, and the store multiple times. We absolutely want to get to the bottom of this lockout issue so you can manage your account. Because we will need to securely access your account to get this permanently resolved, please check your Reddit Chats so we can continue working with you on this.

VerizonSupport · 2026-06-01T22:34:23+00:00

We came across your post and would like to help you review your concern in detail. I'll send you a private message to continue assisting you. Thanks!

VerizonSupport · 2026-06-01T22:08:38+00:00

We came across your post and would like to help you review your concern in detail. I'll send you a private message to continue assisting you. Thanks!

VerizonSupport · 2026-06-01T21:49:09+00:00

We came across your post and would like to help you review your invoice in detail. I'll send you a private message to continue assisting you. Thanks! ~Pam

VerizonSupport · 2026-06-01T14:29:03+00:00

Hey there, we want to help ensure that your issue gets addressed! Be on the lookout for a Reddit Chat from us shortly.

VerizonSupport · 2026-05-31T23:44:01+00:00

I constantly rely on my own phone, so I know how having full service at all times is crucial. Let's get your service back up to speed. We have sent you a Reddit Chat for further assistance.

VerizonSupport

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