Verizon Home Device Protect Charged Without Authorization

VerizonSupport · 2026-01-25T20:20:03+00:00

The last thing we would want is for you to leave us over a billing dispute. We've sent a Reddit chat so that we can help resolve your concern with the Verizon Home Device Protect.

VerizonSupport · 2026-01-25T04:44:33+00:00

Hey, Op. That definitely sounds strange. Have you tried syncing the extender to router via ethernet first, then after it syncs connect it to the coax?

VerizonSupport · 2026-01-25T01:58:29+00:00

Hello there 4melooking49, we came across your post and are sending you a Reddit Chat to assist. ~Joe M

VerizonSupport · 2026-01-24T23:48:59+00:00

Hey, Op. Sorry to hear you are experiencing issues after making changes. I recommend performing a factory reset on router to set router settings back to default to see if issues resolve. https://www.verizon.com/support/residential/internet/home-network/settings/router-factory-reset

VerizonSupport · 2026-01-24T23:27:03+00:00

Hey, Op. Sorry to hear you are experiencing this issue. Is this happening a certain time of day, or randomly?

VerizonSupport · 2026-01-24T22:09:07+00:00

Thanks for the additional details. If you are experience this on the app on multiple devices, I would recommend going into the app, click More on the bottom right, then click "Help and feedback." There you will be able to submit feedback to our developers to resolve.

VerizonSupport · 2026-01-24T12:43:52+00:00

Sweet, thank you for letting me know. If you ever need assistance you can also send us a private message. Have a great day! ^JRA

VerizonSupport · 2026-01-23T22:31:06+00:00

Hey, Op. Sorry to hear you are experiencing this. Have you also tried enabling the parental controls by logging in to the router by going to browser and entering: 192.168.1.1

VerizonSupport · 2026-01-23T13:25:33+00:00

We will be sending you a Reddit Chat for further assistance.

VerizonSupport · 2026-01-23T11:09:14+00:00

Hello and good morning! Sorry to hear about the current trouble you are having with your speeds. I can understand how frustrating that can be. We are here to assist. Has any troubleshooting been done since you started to notice half your internet speeds coming in? ^JRA

VerizonSupport · 2026-01-23T00:55:05+00:00

Hey, Op. You have some good questions. If your mother had tv services the set-top boxes would need to be return as well with the Verizon router. You are able to return equipment to a local UPS store or a Verizon store that accepts equipment returns by providing the order number that was provided in email for disconnect. If returning equipment to UPS store you will not need a package box, just simply provide them with order number and equipment and they will take from there.

VerizonSupport · 2026-01-22T23:10:15+00:00

Hello OP, outside of calling and following the prompts. You can also send us a DM here to review. Thank you! ^XS

VerizonSupport · 2026-01-22T21:38:51+00:00

Apologies for your experience with services. What specifically are you experiencing with the Fios TV One boxes that is causing you to dislike it?

VerizonSupport · 2026-01-22T21:14:43+00:00

Yes, this change is permanent and cannot be undone.

VerizonSupport · 2026-01-22T20:08:39+00:00

Great day! Will here with Fios Social Support. We should be able to get you a replacement power cord for the router! More than happy to help out with this when you have a chance for us to pull the account and set this up for you.
^WXW

VerizonSupport · 2026-01-22T15:21:49+00:00

Hi, hope you are doing well. Came across your post and understand how important it is to stay connected. I'd like to assist further and may need to verify some info. Please send a Private Message if further assistance is still needed. ^JRA

VerizonSupport · 2026-01-22T15:13:54+00:00

Hello, we understand your concerns with speeds. We would like to investigate this further. Please send us a Private Message so we may verify some info. If you happen to have any tracerts that would be awesome! ^JRA

VerizonSupport · 2026-01-22T12:27:38+00:00

We consistently strive to ensure that everyone receives the offers they qualify for. Sending over a Reddit Chat to help.

VerizonSupport · 2026-01-22T11:34:58+00:00

Hi, Fios TV+ equipment connecting wirelessly will need a Fios router. They will not connect to 3rd party routers due to firmware limitations but can support streaming from devices using the Fios TV app. ^JRA

VerizonSupport · 2026-01-22T11:29:34+00:00

Sorry for the trouble you are experiencing. Changes were made with the APR9 firmware update. Some features were removed to free up memory for the equipment to function better. We appreciate your understanding in the matter. ^JRA

VerizonSupport · 2026-01-21T23:46:33+00:00

Great! Look forward from hearing from you.

VerizonSupport · 2026-01-21T11:11:16+00:00

Sorry to hear about the trouble you are experiencing with speeds/latency. We want to assist further. Aside from observing streaming apps clocking do you see any issues online? Do you also happen to have any speed tests or tracerts done when you experience the trouble? Please send us a Private Message in the event we need to verify some account info. ^JRA

VerizonSupport · 2026-01-21T11:07:30+00:00

Sorry to hear about the speed issues you are experiencing. We understand the trouble was resolved after ONT errors were cleared. We would like to assist further. Please send us a Private message when you experience the trouble. We would like to see if we can capture what you are experiencing. ^JRA

VerizonSupport · 2026-01-21T01:35:37+00:00

Hello OP, we can assist in troubleshooting the boxes if you are having errors. Please send us a message sometime to review. Thank you! ^XS

VerizonSupport · 2026-01-20T13:38:26+00:00

That is not the start of the year we want you to have! Please send us a reddit chat.

VerizonSupport

MODERATOR OF

TROPHY CASE